Account Executive, Ticket Sales (SCW)

The Santa Cruz Warriors, Official G League Affiliate of the Golden State Warriors, are looking for a proactive and hardworking Account Executive to join our Ticket Services team. In this role, you will focus on our Season Ticket Members to provide best-in class service and ensure a high level of client satisfaction. This position reports to the Director, Ticket Sales & Service.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a full-time position based onsite in Santa Cruz, CA.

• →Build and maintain positive relationships with season ticket account holders
• →Maintain proactive communication with clients to educate them on all products and services offered by the Santa Cruz Warriors
• →Generate new business through existing client referrals
• →Participate in annual projects related to seat relocation, renewals, and playoffs
• →Develop and execute season ticket holder events throughout the year to engage existing clientele and generate new leads
• →Answer routine phone calls related to game night logistics, customer profile changes, and account transactions
• →Other duties and projects as assigned

• Bachelor’s degree or equivalent work experience
• Minimum 1 year of customer service experience
• Proficiency in Microsoft Office Suite; ability to learn and master new software including Archtics ticketing platform
• Excellent written and verbal communication, customer service and resolution skills
• Ability to balance multiple projects at once in a fast-paced work environment
• Ability to build positive relationships with clients and peers at all levels within the organization and throughout the community

• Available to work nights, weekends, and some holidays