Hand & Stone Sales Manager

Fl-Tampa-mid

SalesSales Manager

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Quick Summary

Key Responsibilities

Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion. Coach front desk associates on consultative selling techniques,

Technical Tools

SalesSales Manager

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Job Description:

We are hiring a sales manager / sales coach at our South Tampa, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada!

As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centric experience from the first hello to the final checkout. Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa.

Key Responsibilities:

Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
Lead by example on the floor — engaging with guests to demonstrate best-in-class sales behaviors.
Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.

What’s in it for you?

Complimentary quarterly massage or facial services for personal wellness
Employee discounts on all spa services and retail products
Member priced gift cards for personal gifting
Health insurance options (medical, dental, vision) — details provided upon hire
Paid time off (PTO): 5 days after Year 1, increasing annually*
Ongoing professional development and sales coaching training opportunities
A supportive, wellness-focused team culture that celebrates your success
Room for growth and opportunities
15% off regularly priced merchandise at the Carrollwood, Brandon, Lakeland, South Tampa, and Wesley Chapel Plato’s Closet locations.
Competitive compensation
Uncapped commission opportunities and great monthly bonuses
401K*