Senior Account Manager (Retail Display, Print, Fixtures + Fittings), Prague

Purpose of the Job Our Senior Account Managers work alongside Account Directors, client stakeholders, suppliers and other HH Global colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.  You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients. The areas of spend under influence for this Premium Lifestyle / Sports Brand are Point of Sale Materials (POSM) and Retail Display + Fixtures / Fittings. This role operates on a blended basis between the local HH Global office, client / vendor site and home as necessary. Please submit your Resume / application in English. Failure to do this will mean your details will not be reviewed.  Key Responsibilities Provide technical input and advice on Fixture, Fittings and Print projects as required Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account Providing technical input and advice on projects as required to achieve high quality standards Regular MI reporting, production of account relationship plans, risk identification and management Relationship management with all key stakeholders Contract review and renewal Knowledge, Skills + Experience Experience in liaising directly with clients and advising on Fixtures and Fittings, Retail Interiors, Campaign Print + Digital Solutions is preferred Previous experience working with Fixture and Fittings projects and Print Management is essential Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement. People Management experience including performance management and team leadership A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority Fluency in Czech and English _ spoken and written   #LI-EB1 #LI-Hybrid