Communications Officer - Call Center

We are seeking a dynamic, articulate, and highly motivated Communications Officer to join our team. This role is central to shaping and amplifying our organization's voice across internal and external audiences. The ideal candidate is a master communicator — fluent in English with exceptional written and verbal skills — who can craft compelling narratives, manage media relationships, and drive strategic communications initiatives that build brand reputation and stakeholder trust.

Fluency in English is a non-negotiable requirement for this role. Candidates must demonstrate:

• Near-native or native-level written English — flawless grammar, punctuation, and style
• Confident verbal communication — able to speak clearly, persuasively, and professionally in meetings, presentations, and media interactions
• Ability to adapt tone and register — from formal press releases to conversational social media copy
• Strong editing and proofreading ability — zero tolerance for errors in published content

• Master's degree in Communications, Public Relations, or MBA with a marketing/communications focus
• Professional certifications such as IABC, PRSA, or CIM membership
• Experience in a corporate, government, NGO, or multilateral organization setting
• Multilingual proficiency — knowledge of Arabic, Urdu, or French is a strong advantage
• Prior experience in crisis communications or issues management
• Familiarity with SEO best practices and Google Analytics for content performance tracking
• Video production, podcast hosting, or broadcast media experience is a plus

• Develop and implement comprehensive communication strategies aligned with organizational goals and brand identity
• Write, edit, and proofread a wide range of content including press releases, speeches, executive communications, reports, newsletters, and briefing notes — all in flawless English
• Craft compelling narratives and messaging frameworks for internal and external audiences
• Produce annual reports, corporate brochures, and other institutional publications
• Develop talking points, presentations, and keynote scripts for senior leadership

• Serve as a primary point of contact for media inquiries; build and maintain strong relationships with journalists, editors, and broadcasters
• Draft and distribute press releases, media advisories, and official statements
• Monitor media coverage, prepare media reports, and respond to enquiries in a timely and accurate manner
• Coordinate press conferences, media briefings, and interviews with senior spokespeople
• Manage crisis communications — develop response protocols and draft statements under pressure

• Manage and grow the organization's presence across digital platforms (LinkedIn, Twitter/X, Facebook, Instagram, YouTube)
• Create engaging, audience-appropriate English-language content for social media, blogs, and the corporate website
• Monitor digital sentiment, track engagement metrics, and produce regular performance reports
• Manage the editorial calendar and ensure consistent, timely publishing of content
• Collaborate with the design team to produce multimedia content including infographics, videos, and e-mailers

• Develop and manage internal communication channels — intranet, staff newsletters, townhall presentations, and email campaigns
• Support leadership in communicating organizational changes, milestones, and announcements effectively
• Foster a culture of transparent communication across departments and hierarchies
• Collaborate with HR on employer branding initiatives and culture-building campaigns

• Plan, coordinate, and execute communications for corporate events, launches, forums, and CSR initiatives
• Liaise with government bodies, NGOs, community partners, and industry associations as required
• Prepare and manage communication budgets for campaigns and events
• Track, evaluate, and report on the effectiveness of all communications activities

• Bachelor's degree (minimum) in Mass Communication, Journalism, English Language & Literature, Public Relations, or a related discipline
• 3 to 7 years of hands-on experience in a communications, PR, media, or corporate affairs role
• Proven track record of managing media relations and producing high-quality written content in English
• Experience working with senior executives and managing sensitive or confidential communications

• Outstanding English language skills — written and spoken — are the foremost requirement for this position
• Excellent storytelling ability with a flair for translating complex information into clear, engaging content
• Strong media literacy and understanding of the editorial and news landscape
• Proficiency in digital communications, social media management, and content marketing
• Experience with communications tools: Mailchimp, HubSpot, Hootsuite, Canva, or similar platforms
• Solid understanding of brand voice, messaging consistency, and audience targeting
• Ability to manage multiple projects simultaneously under tight deadlines with minimal supervision
• High degree of discretion, professionalism, and ethical judgment