Customer Care Admin

About Us Hubexo provides cutting-edge data, insights, and software solutions to the global construction industry. Founded in Sweden in 1936, Hubexo specializes in project information, eTendering, product information, market intelligence, and specification. With operations in more than 20 countries and a workforce of 2,500 employees, Hubexo helps its customers sell more efficiently, build sustainably, and lead the future of construction innovation.   About the Product LeadManager is an industry-leading construction intelligence platform that helps businesses in the construction sector find and win new projects. It provides real-time access to: Comprehensive project leads - Stay ahead of competitors with early insights into upcoming construction projects at every stage. Market trends & analytics - Leverage powerful data insights to refine business strategies and identify growth opportunities. Key contact information - Connect with decision-makers such as developers, architects, contractors, and suppliers. Customizable alerts & tracking - Set up automated notifications to track project updates and client movements.   About the Role As a Customer Care - Admin, you will support Customer Success teams across Asia by ensuring smooth execution of renewals, order processing, and client administration. Your work will directly contribute to improving retention, accuracy, and customer experience.   Key Responsibilities Renewal Management (Asia) Prepare and validate renewal quotations across Asia business Apply approved pricing strategies and ensure policy compliance Align renewals with subscription timelines and billing guidelines Support CSMs with renewal adjustments within defined frameworks Order Processing & Documentation Review signed quotations for completeness and accuracy Upload documents and submit Jira tickets for order creation Ensure all required documentation is complete and audit-ready Maintain proper documentation and compliance records Quotation & Pricing Support Create and finalize quotations Ensure pricing accuracy and compliance with guidelines Support upsell and renewal quotation setup Cross-check pricing and validate data where required Client & Account Administration Process account updates (e.g. company name, billing entity) Validate supporting documents and ensure accuracy Coordinate updates with Finance and subscriptions teams Data Validation & System Support Ensure data consistency across Pricing module, CRM, and Finance systems Identify discrepancies and escalate issues to IT Support system testing and validation when required Requirements Diploma or Degree in Business Administration or related field 2–4 years of experience in admin, sales support, or operations Strong attention to detail and accuracy Proficiency in Microsoft Excel and Office tools Strong communication and coordination skills Excellent Time management Problem-solving Ability to multitask in a fast-paced environment   What You Get in Return At Hubexo, we believe in investing in our people. Here’s what you can expect: Fast-Track Career Growth – High performers will have clear pathways to senior roles. Supportive Team Culture – Work in a dynamic, high-performing environment where collaboration and success go hand in hand. Coaching & High-Performance Training – Receive ongoing coaching and mentorship to master consultative sales and strategic deal-making. International Learning & Development – Access exclusive sales training from Hubexo’s global sales leaders, connecting with top performers across the world. A Platform for Innovation – Be part of a fast-growing tech company that is shaping the future of construction intelligence.