Enterprise Account Manager

About Intugine :

Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep.

Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies.

Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.

Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few.

Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.  

To know more, visit the  website: https://www.intugine.com

Role Summary:

We are looking for an experienced Enterprise Account Manager who can build strong customer relationships while driving revenue growth from existing enterprise accounts. This role involves identifying and closing upsell and cross-sell opportunities, understanding customer needs, and working closely with internal teams to deliver value. Our right fit would be a fast learner who can learn our products inside-out quickly and someone who will be instrumental in the company’s growth.

Key Responsibilities:

• Will be the primary person responsible for increasing the revenue from existing customers of Intugine.

• Be the primary point of contact and establish and maintain long-term relationships with clients.

• Prepare long-term and short-term goals and account objectives for internal teams.
  Drive upsell and cross-sell through technical SaaS-based solution selling.

• Supervise account management and account growth strategies.

• Communicate regularly with major clients, handle escalations and complaints, and provide timely and innovative solutions.

• Coordinate closely with the Customer Success team to drive product adoption and manage day-to-day escalations.

• Propose pricing models based on customer needs and product usage.

• Prepare proposals and detailed costing prior to commercial negotiations.

• Act as a liaison between clients and internal teams to support continuous product and solution development.

• Conduct monthly and quarterly business reviews with CXO-level stakeholders.

• Identify business gaps within accounts and take initiatives to bridge those gaps.

• Own payment follow-ups and work towards improving the average DSO of the assigned portfolio.

• Drive customer advocacy by collecting testimonials and success stories.

• Manage agreement renewals, PO renewals, and maintain all required commercial documentation.

What you’ll need :

• 2-3 years of client-facing, revenue management and quota carrying experience.

• Bachelors/Masters Degree from a Tier-1/2 Institute.

• Proven experience in upselling, cross-selling, and managing enterprise customers.

• Excellent communication and presentation skills and ability to maintain relations with senior executives from the client’s side.

• Ability to understand and the hunger to learn more about technology-based products.

• A knack to understand technology-based products and explain it in simple terms.

• Should be analytical, adept at solving critical problems, and handling & prioritizing multiple tasks.

• Prior experience in a company based in the logistics industry would be preferred.