Sales Administrator (SaaS/HaaS)

Who we are? 

About Johnson Controls 

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
  

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
  

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.  

Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg

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Job Summary:

Highly organized and customer-focused Sales Administrator to support our SaaS/HaaS sales organization. This role is critical in managing subscription renewals, processing sales transactions, and ensuring operational excellence across the full customer lifecycle—from quote to post-sale validation.

You’ll work closely with Sales, Customer Success, Finance, and Legal teams to streamline processes and support retention and growth initiatives.

This role requires adherence to software revenue recognition standards in accordance with accounting procedures and company policy.  The position reports to the Manager, Global Sales Administration.

What will you do?

Renewals & Sales Operations

• Track and manage contract renewal cycles for existing customers.
• Prepare, issue, and follow up on renewal quotes to ensure timely closure.
• Process sales orders, quotes, and contracts accurately in CRM systems (Salesforce).
• Support high-volume transaction processing and deal finalization, particularly during quarter-end close.
• Prioritize workload and escalate time-sensitive or high-impact deals as needed.

• Partner closely with Sales and Customer Success Managers (CSMs) to align on renewal strategy, customer status, and account-level risks or opportunities.
• Act as a liaison between customers and internal teams (Sales, Finance, Legal, CSMs) to resolve order, contract, and billing issues.
• Support internal stakeholders with pricing, documentation, and contract-related inquiries.

• Perform post-sale audits to validate order accuracy, pricing, contract terms, and system alignment.
• Identify and resolve discrepancies between quotes, contracts, and booked orders to ensure clean revenue reporting.
• Proactively recommend process improvements based on audit findings to reduce errors and improve operational eiciency.

• Deliver timely, accurate responses to internal and external inquiries to support a high level of customer satisfaction.
• Support CSMs in ensuring smooth hando from sales to post-sale lifecycle management.
• Ensure all renewals and sales transactions are completed on time to support revenue targets and customer retention.

• Support continuous process improvement initiatives to enhance scalability and eiciency.
• Be available for extended hours and flexible scheduling during quarter-end to support global teams and urgent deal activity.

What we look for?

• Bachelor’s degree with 3+ years of experience in Sales Administration (quoting, order management, contract processing) supporting a sales organization.
• Experience in subscription-based, SaaS, or HaaS business models.
• Strong understanding of contract management and revenue recognition principles.
• Experience working cross-functionally with Customer Success (CSMs), Sales, Finance, and Legal teams.
• Proven attention to detail with strong organizational and problem-solving skills.
• Excellent communication skills with a customer-focused mindset.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.
• Experience with Salesforce.com or similar CRM systems.
• Proficiency in Microsoft Oice tools.

• Renewal cycle eiciency and on-time completion rates
• Accuracy of bookings and reduction in post-sale corrections
• Quality of audit outcomes and compliance adherence
• Cross-functional satisfaction (Sales, CSM, Finance)