Bilingual (French/English) Legal Account Manager

CanadaRemoteFull-timemid

SalesAccount Manager

2 views0 saves0 applied

Apply Now

Quick Summary

Overview

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Bilingual (French/English) Legal Account Manager based in Canada.

Technical Tools

SalesAccount Manager

As a Bilingual Legal Account Manager, you will manage and grow an established portfolio of business customers through a consultative, solution-focused approach.
You will build trusted relationships with law firms, corporate organizations, public-sector institutions, and academic customers.
The role combines customer retention, renewals, expansion, and strategic account planning to drive sustainable revenue growth.
You will work closely with customers and internal teams to improve onboarding, adoption, engagement, and long-term value.
You will also use customer data, AI tools, and product insights to identify opportunities, address risks, and strengthen account strategies.
The position offers an opportunity to contribute in a collaborative, customer-focused environment where legal knowledge and commercial expertise are highly valued.
This is a home-based role with flexible working arrangements available across multiple Canadian provinces.

Manage retention, renewals, and revenue growth across a diverse portfolio of Quebec-based law firm, corporate, public-sector, and academic customers.
Achieve or exceed targets related to customer retention, renewal revenue, upselling, and cross-selling, including opportunities involving AI-powered solutions.
Develop and execute strategic account plans that identify expansion opportunities, strengthen customer relationships, and address potential retention risks.
Proactively understand customer needs, respond to objections and competitive considerations, and clearly communicate the value of solutions in relation to customer objectives.
Use AI tools and customer data to improve account management practices, develop data-informed retention and growth strategies, and communicate insights effectively.
Manage renewal and expansion opportunities throughout the full commercial cycle, from discovery and proposal through negotiation and close.
Build relationships with decision-makers, budget holders, and end users to demonstrate value and support continued customer investment.
Conduct account reviews to evaluate product usage, demonstrate return on investment, and align solutions with evolving customer priorities.
Monitor account health, engagement, and usage trends to identify churn risks and implement appropriate retention strategies.
Partner with onboarding, customer support, product, and other internal teams to increase adoption, resolve escalations, and remove barriers to renewal and growth.
Maintain accurate CRM records, opportunity pipelines, renewal forecasts, and expansion forecasts.
Gather customer feedback and communicate relevant insights internally to support product improvements and enhance the overall customer experience.

Requirements

~2 min read

Fluency in both French and English, with excellent written and verbal communication skills and the ability to lead customer presentations and commercial discussions in both languages.
At least 3 years of experience managing and growing an existing B2B customer portfolio, ideally within a subscription or solution-based business, or 5+ years of experience in a comparable role such as Customer Success, Training, or Product Expertise.
Demonstrated success achieving retention, renewal, upselling, or cross-selling targets.
Experience using AI solutions and productivity tools such as ChatGPT, Claude, Gong, or comparable platforms.
Strong consultative selling and strategic account management capabilities, with the ability to translate customer needs into relevant solutions and recommendations.
Experience working with CRM platforms, managing renewal cycles, negotiating commercial terms, and closing expansion opportunities.
Ability to identify account risks, handle objections, and develop effective strategies to retain and grow customer relationships.
Strong relationship-building skills and the ability to engage effectively with multiple stakeholders, including senior decision-makers and budget holders.
Excellent organizational and time-management skills, with the ability to prioritize and manage a diverse portfolio of accounts.
Ability to use customer data, product usage information, and business outcomes to demonstrate value and identify growth opportunities.
Strong collaboration skills and the ability to operate effectively within a team-selling environment while adapting to evolving products, technologies, and customer needs.
Legal experience, a law degree, legal practice experience, or experience working within a law firm environment is an asset, with flexibility for candidates who bring other relevant legal knowledge or experience.