Client Partner - Retail, CPG & Pharma

• →Develop and execute account plans that identify whitespace, prioritize client goals, map key stakeholders, and drive consistent revenue growth.
• →Lead commercial negotiations—owning renewals, upsells, and cross-sells in collaboration with Sales Leadership 
• →Collaborate deeply with Customer Success, Research, and Product to ensure clients realize full value from Knit today - and evolve alongside our platform as new capabilities emerge
• →Represent Knit externally at Retail, CPG & Pharma conferences, client summits, and industry events, strengthening brand visibility and deepening client relationships.
• →Maintain high standards for pipeline integrity, forecasting accuracy, and documentation across every stage of the renewal and expansion process.

You’ll be measured primarily by:

• Net-New Revenue: Securing new enterprise partnerships and expanding Knit’s presence across target Retail, CPG & Pharma accounts.
• Net Revenue Retention (NRR): Expanding overall revenue within your account portfolio through renewals, upsells, and cross-sells
• Renewal Rate: Consistently securing on-time, value-driven renewals.
• Sales Excellence: Managing disciplined account plans, accurate forecasts, and clear collaboration across internal teams.

A successful candidate for this role has deep experience managing strategic enterprise accounts in Retail, CPG & Pharma, particularly within the Insights, Analytics, or Marketing ecosystem. This role is ideal for someone who thrives in consultative selling, complex relationship management, and commercial ownership.

• 7+ years of experience in enterprise account management, client partnerships, or strategic sales in the research and insights industry
• Direct experience selling into and growing accounts at retailers, CPG manufacturers, and/or pharmaceutical or healthcare companies, with a working understanding of how insights teams in these industries support Brand, Category, and Commercial teams
• Experience autonomously owning and leading customer relationships and entering new buying centers within existing Enterprise accounts
• We are specifically looking for individuals who have supported clients at Fortune 500 companies, with Insights titles (including but not limited to Chief Research/Insights Officers, VP, director-level and above)
• Experience selling $100K+ contracts to clients at Fortune 500 companies and managing $1M+ Enterprise relationships
• Proven success managing Fortune 500 clients with multi-business-unit complexity.
• Consistent track record of hitting or exceeding growth, renewal, or NRR targets.
• Experience leading commercial negotiations for six- and seven-figure contracts.
• Consultative, discovery-led approach with exceptional listening and problem-solving skills.
• Highly organized, with disciplined pipeline and account management.
• Strong collaboration skills; you are adept at leading cross-functional teams across Customer Success, Research, and Product.
• A builder’s mindset; you are comfortable navigating ambiguity and energized by shaping processes as we scale.

• Experience selling to pharma commercial/market research teams, including familiarity with HCP and patient research and compliance considerations (e.g., adverse event reporting, MLR review).
• Familiarity with retailer–manufacturer dynamics, category management, or retail media.
• Background in SaaS, AI, or technology-enabled services that drive strategic business decisions.
• Experience managing global or multi-market client portfolios.
• History of success in high-growth or startup environments where playbooks are still being written.

• Competitive Salary + Commission (for applicable roles)
• Equity Options
• Healthcare (Medical, Dental, and Vision)
• Additional Coverage
• Company Laptop
• One-time Onboarding Technology Stipend
• 401(k) with Company Match
• Flexible Time-Off
• Hybrid Working
• and more...

We approach situations with a growth mindset and ask "How can we make the business better?" and "What would it take?"

We set audacious goals and push ourselves to achieve them with a bias towards action. When we see a need, we take initiative, and hold ourselves accountable to seeing it through. 

Identify what has the biggest impact and prioritize focusing on it.