Pre-Sales Engineer

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  Run technical discovery that uncovers the business objective behind a request, not just the request itself, including in domains we haven't fully mapped yet, where you'll need to hold credibility without pretending to have answers you don't

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  Create technical proposals covering architecture, security, and implementation approach

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  Partner with AEs on complex, multi-stakeholder deals with engineering and executive stakeholders

• Own the technical relationship from POC through signed contract through production deployment

• Create the supporting technical assets as you go: demo environments, Postman collections, integration guides, troubleshooting documentation
  

• Document repeatable playbooks for discovery, scoping, and implementation

• Feed customer insight back to Product/Engineering in a way that shapes the roadmap without overpromising on it

• 3+ years in a technical customer-facing role at a B2B SaaS company, with genuine pre-sales ownership (discovery, champion-building, deal shaping) - not just implementation with some pre-sales overlap

• Track record working complex deals with technical and non-technical stakeholders - consistent deal value of $100k-150k+

• Strong communication skills: you can whiteboard architecture with engineers and translate value to executives

• Hands-on with APIs - you can read documentation, ideally write sample code, and debug integration issues

• Comfort with ambiguity and building things from scratch

• You've built and closed with at least one genuine technical champion in an enterprise account, not just a friendly technical contact

• You've built real credibility with AEs and prospects in a domain (e.g. HRIS, ATS) you likely didn't know deeply on day one

• You've built at least one reusable playbook, template, or asset (e.g. discovery framework, POC scoping doc, demo narrative) that other people on the team now use without you

• You can point to your influence on ARR, deal velocity, or conversion

• You're a trusted second read for AEs on deal strategy, and go far beyond just a technical resource they loop in when asked

Ownership end-to-end. A customer isn't "handed off" when the contract is signed - you own the relationship from first technical call through successful go-live and beyond. Problems that surface in implementation are your problems to solve, not someone else's.

Written thinking. We use long-form documents to make decisions and share context. You'll write implementation plans, technical briefs, and customer-facing documentation that help the whole team move faster. If you prefer talking through everything in meetings, this isn't the right fit.

High-performance, high-support. We're a small team of people who are exceptional at what they do. Ex-founders, and operators who've built at scale before. We hold a high bar and give you the autonomy to meet it. We also celebrate wins together (roughly once a week for big releases, closings, or milestones).

Bias Towards Action, and high agency: We are building - if we need a resource, we create it. If a process needs improvement, we refine it. We take the initiative and ownership on everything we own, and don’t wait for permission.

In-person by default. We believe the best work happens together. This role is on-site in NYC 5 days per week.

• You prefer fully remote work

• You need extensive structure and hand-holding to be effective

• Your instinct is to answer the question you were asked rather than find out why it's being asked in the first place