Service Sales Manager

You’ll see our elevators, escalators and digital solutions in buildings everywhere. Behind every journey is a team of people committed to keeping communities connected, customers supported and cities moving.

We are looking for a commercially focused and people-oriented Service Sales Manager to lead our Sales Team based in Melbourne, VIC. In this role, you will enable growth across our lift and escalator maintenance portfolios, build trusted customer partnerships, and coach a motivated team to deliver great results. You will lead customer strategy by identifying opportunities, improving sales capability, and creating a high-performance culture built on collaboration, accountability and continuous improvement.

• Lead, coach and develop a motivated team of sales professionals to achieve strong commercial outcomes.

• Build trusted, long-term customer relationships that create value for customers and KONE.

• Use a consultative sales approach to understand customer needs, identify opportunities and grow maintenance portfolios.

• Drive sales performance, margin discipline and pipeline execution in line with KONE guidelines.

• Partner closely with internal stakeholders to align customer solutions, operational delivery and commercial priorities.

• Provide clear weekly and monthly reports, forecasts and performance insights.

• Champion continuous improvement across sales processes, capability and customer experience.

• A customer-first, value-driven mindset and the confidence to lead in a high-performance environment.

• Demonstrated sales management experience, ideally within building services or another fast-paced technical environment.

• Experience building a strong sales culture, improving capability and lifting team performance.

• A passion for sales, with a proven track record of delivering results and strengthening customer relationships.

• A highly motivated leadership style with the ability to engage, mentor and develop others.

• Strong communication, presentation and negotiation skills.

• Confident reporting, forecasting, pricing and commercial decision-making.