Key Account Manager

lemlist is the AI-powered sales engagement platform helping sales teams build pipeline smarter, not harder.

Bootstrapped from day one, we’ve grown from 0 to $50M+ ARR in 8 years without raising a single dollar. Today, 40,000+ sales teams use lemlist to book more meetings and close more deals.

We’re building the next generation of outbound: AI-first, multi-channel, highly personalized, and deeply integrated into the way modern sales teams work.

And we’re just getting started.

As a Customer Success Manager, you will own a portfolio of 100 high-value clients and contribute to $1M in Annual Recurring Revenue (ARR).

Your goal is to drive customer success, maximize product adoption, and ensure long-term retention, ultimately achieving a 110% Net Revenue Retention (NRR) target through proactive engagement, upsells, and renewals for the North American Market.

✅ Fluency in English (Spanish will be a +) You’ll be working with international clients.

✅ Customer-first mindset You’re passionate about delivering outstanding customer experiences.

✅ Sales-driven approach You understand how to drive revenue through upsells and retention.

✅ Strong communication skills You excel at building relationships and simplifying complex ideas.

✅ Proactive problem solver You take ownership, anticipate challenges, and find creative solutions.

✅ Experience in SaaS or Customer Success is a plus!

🌍 Ownership of a high-value client portfolio in a fast-growing company.

🚀 Hands-on experience in customer success, retention, and revenue growth.

💡 The chance to make a real impact by driving product adoption and customer satisfaction.

✨ A dynamic, international environment where innovation and collaboration thrive.

💡Recruitment process

Interview with Victoire (our TAM)

Meet with Tal (Team Lead KAM)

Business case + debrief (Yann Vp of Sales + Tal)

Meet with Charles (CEO)

Reference check

Offer