Head of Business Development & Marketing LGS

For Linklaters Global Solutions Warsaw, we are currently recruiting for the Head of Business Development & Marketing LGS role.

You will join Linklaters Global Solutions (LGS) as part of a strategically important leadership role connecting LGS with the global Business Development and Marketing (BDM) function. BDM is a globally diverse group of specialists dedicated to driving revenue growth, strengthening the firm’s reputation, and supporting priority client relationships across the business.

• Shape and communicate the vision, strategy, and operating model for BDM shared services within LGS.

• Lead, develop, and motivate a high-performing, inclusive team across multiple hubs and locations.

• Set clear goals and expectations across the full employee lifecycle, creating accountability, strong engagement, and a culture of open and constructive feedback.

• Build capability across BDM LGS through effective onboarding, training, development, and recognition initiatives.

• Act as a visible role model for Linklaters culture and help build a connected team culture across LGS and the wider Global BDM function.

• Serve as the senior point of contact for key stakeholders on LGS BDM delivery, priorities, and performance.

• Oversee the delivery of high-quality, consistent services across the Pitching Hub, BD Hub, Data and Operations Hub, and Creative and Marketing Hub.

• Build a client-focused and scalable service model that delivers efficient, high-value support to the wider organisation.

• Ensure services are delivered against agreed service level agreements, or define and implement appropriate service metrics and quality measures where service level agreements are not yet in place.

• Monitor service performance through regular reviews, reporting, and audits, taking corrective action where needed.

• Review team structures, workflows, and delivery models to improve quality, consistency, efficiency, and value.

• Maintain accurate and current service documentation, including service catalogues, service level agreements, and related process materials.

• Lead process simplification, standardisation, and continuous improvement across the BDM LGS model.

• Ensure effective adoption and use of the existing BDM technology stack, while contributing to the development of the future-state architecture.

• Promote the use of technology, automation, and data to improve output quality, user experience, productivity, and efficiency.

• Support innovation across service delivery, including relevant applications of artificial intelligence where appropriate.

• Use data, key performance indicators, and management information to monitor service performance and support decision-making.

• Provide regular reporting to senior leadership on progress, return on investment, and strategic insight.

• Identify trends, risks, and opportunities to improve service quality, accountability, and business impact.

• Strengthen the use of data across the function to support planning, prioritisation, and performance management.

• Build trusted relationships with senior stakeholders across the global BDM function, LGS, and the wider firm.

• Ensure stakeholder feedback informs service design, priorities, and continuous improvement.

• Manage relationships across business development, marketing, operations, and leadership teams to align delivery with business needs.

• Represent LGS BDM capabilities credibly and effectively to senior stakeholders across the organisation.

• Contribute the BDM perspective to the strategic vision and roadmap for LGS.

• Develop and implement initiatives that advance the LGS strategy for BDM, including service expansion, capability development, and operating model improvement.

• Manage relationships with global BDM stakeholders on behalf of LGS, ensuring delivery remains closely connected to the strategic direction of the wider BDM function.

• Act as an advocate for Global BDM priorities within the LGS Leadership Team, and for LGS capabilities within the wider firm.

• Contribute to and lead LGS-wide initiatives that support employer brand, employee wellbeing, innovation, and continuous improvement.

• Promote cross-LGS collaboration to improve delivery, strengthen shared problem-solving, and increase organisational effectiveness.

• Act as a visible change leader for the ongoing evolution of the BDM LGS service model.

• Lead change, transformation, and service expansion initiatives, including process redesign, technology adoption, automation, and operating model development.

• Ensure the function remains aligned to changing business needs and well-positioned to support future growth.

• Lead the management and resolution of service disruptions through clear governance, incident management, and accountability.

• Chief Marketing & Business Development Officer

• Head of LGS Transformation & Service Delivery

• Global BDM Leadership Team

• Hub leads and their corresponding strategically aligned team leaders

• Linklaters Global Solutions Core Management

• BDM Centres of Excellence

• Practice Representatives

At Linklaters

• We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business

• We belong to a firm that embodies its corporate social, environment and governance responsibility commitments

• We celebrate diversity, equity and inclusion so our people can bring themselves to work

• We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to

• We invest in custom-fit career paths for our people in line with their talents and aspirations

• We provide agile working solutions to meet the changing needs of our people and our business

• We are committed to people first relationships based on mutual trust, respect and appreciation

• We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed

• We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others

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