Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
As a Client Partnership Manager, you will carry a book of 10–15 VIP accounts — US-based founders and executives who have committed to Magic's services long-term. You own every dimension of those relationships:
• Proactive health monitoring: reviewing account signals, usage trends, engagement patterns, and behavioral shifts before clients raise concerns
• Strategic onboarding: translating client goals into structured success plans during weeks 1–5, setting the foundation for retention and growth
• Revenue retention: maintaining 99%+ GRR across your book through early intervention, relationship depth, and systematic risk management
• Revenue expansion: identifying growth opportunities your clients haven't named yet, building the business case with data, and closing the additional engagement — not processing a client request
• Executive-level QBRs: delivering quarterly business reviews to founders and C-suite that tell a strategic story, not a status update
• VA performance advocacy: working with Account Leads and Success Coaches to ensure Magic's talent is performing at the standard clients expect
• Cross-functional collaboration: partnering with Recruitment Operations when clients need additional or replacement talent, and with the CS leadership team on retention strategy
Our Hiring Process
Apply - Application + Pre-Qualifying Questions
HR Interview — 1-on-1 with Recruiting Team (communication skills, competencies assessment, and cultural fit) 24-Hour Reflection Period — If we advance you, we’ll ask you to take 24 hours to seriously consider the strategic account management requirements, the human-powered (not AI-first) nature of our product, and the ownership and revenue accountability expectations of this role.
2nd Level Interview — Panel interview with Senior CSMs
3rd Level Interview — 1-on-1 with Director of CS — demonstrate client relationship management, churn prevention strategy, and QBR presentation skills
Final Interview — 1-on-1 with Head of Sales & Customer Success
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