usage patterns, email tone, engagement trends, task volume shifts • Identify and close expansion opportunities before clients request them — build the case, present it,
Technical Tools
SalesAccount Manager
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
• Identify and close expansion opportunities before clients request them — build the case, present it, close the growth
• Deliver QBRs to US founders and C-suite that tell a strategic story backed by data
• Maintain 99%+ GRR and drive 102%+ NRR across your book of business
• Partner with Account Leads and Success Coaches to ensure VA performance meets client standards
• Work with Recruitment Operations when clients need additional or replacement talent
Our Hiring Process
Apply - Application + Pre-Qualifying Questions
HR Interview — 1-on-1 with Recruiting Team (communication skills, competencies assessment, and cultural fit) 24-Hour Reflection Period — If we advance you, we’ll ask you to take 24 hours to seriously consider the strategic account management requirements, the human-powered (not AI-first) nature of our product, and the ownership and revenue accountability expectations of this role.
2nd Level Interview — Panel interview with Senior CSMs
3rd Level Interview — 1-on-1 with Director of CS — demonstrate client relationship management, churn prevention strategy, and QBR presentation skills
Final Interview — 1-on-1 with Head of Sales & Customer Success
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