Food & Beverage Team Leader

COMPANY

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane.   Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you!  The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a Eatery Team Leader to join our dedicated team at The Westin and Four Points by Sheraton Brisbane

Be where you can do your best work, begin your purpose, belong to an amazing global ​team and become the best version of you. 

Role Overview:

As a Team Leader, you will play a pivotal role in overseeing the daily operations in Four Points by Sheraton Eatery. Acting as a leader on the floor, you will ensure seamless service delivery while maintaining brand standards and creating a positive, motivated team environment. Handle guest inquiries and complaints courteously and efficiently. Provide training and onboarding support for new associates within the department. Liaising with all necessary departments to ensure the productivity of the outlet is successful in its daily operations.

This role is perfect for someone who thrives in a fast-paced environment, values exceptional guest service, and is eager to develop professionally within Marriott’s world-renowned hospitality standards!

Key Responsibilities:

• Provide training and guidance for new colleagues and staff
• Oversee daily operations, ensuring smooth and efficient service
• Provide warm, friendly and professional service to guests, ensuring a welcoming atmosphere.
• Monitor the quality of food and beverages and service to ensure guest satisfaction
• Strong team work to lead your section during busy period and supports team efforts ensuring smooth operations
• Anticipate and address guest needs, offering personalized recommendations and maintain a focus on guests satisfaction
• Ensuring staff upholds brand values and ensure consistent delivery of high-quality service
• Assist in monitoring stock levels and placing orders to avoid shortages
• Conduct regular checks on cash handling, billing and POS system accuracy

About You:

• Previous experience in a Food & Beverage/Restaurant preferably within a hotel/hospitality environment 
• Experience in leading, supporting and driving a team
• Exceptional people management and interpersonal skills along with strong communication skills
• The confidence to promote ideas and make sound decisions under pressure 
• Outgoing, enthusiastic, and approachable, with the ability to create a welcoming and vibrant atmosphere
• Strong analytical and problem-solving skills, with a proactive mindset toward operational challenges.
• Must hold a Responsible Service of Alcohol (Queensland) 
• Be available to work over a 7-day rotating roster which will include working evenings, early starts, public holidays, and weekends 

Benefits

• Uniform
• Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
• The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International
• Discounts on food & beverage across all our hotels
• Recognition programs to keep you motivated
• Wellbeing & mindfulness programs to ensure you stay healthy
• Employee Assistance Program
• ‘Great places to work’ certified

“We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity” 

“Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, please email us at sarah.black1@westin.com”

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