Associate Account Manager

Marqeta is looking for a driven, curious, and entrepreneurial Associate Account Manager to join our Global Strategic Partnerships team. In this role, you’ll partner closely with cross-functional teams to support one of our global strategic accounts - building deep relationships, uncovering revenue-generating opportunities, providing exceptional client service, and helping our customer unlock the full potential of Marqeta’s platform.

You'll provide strategic account support and manage a wide range of initiatives providing analytical insight and operational efficiency in support of growth targets for Marqeta. The Associate Account Manager role will work closely with many groups in the organization, as part of a team of experts on Marqeta’s platform to help our customers leverage our technology to drive growth in their businesses.

 We work Flexible First. This role can be performed remotely anywhere within Ontario or British Columbia, Canada. We’d love for you to join us!

This position is not for an existing vacancy.

This role performs a wide range of activities, including maintaining and growing revenue by identifying new upsell and cross-sell opportunities, in addition to:

• Supporting the strategic efforts of the POD leader in managing key business accounts. 
• Supporting day-to-day management of segment portfolio.
• Ensuring partnership and programs are running smoothly and successfully.
• Being a trusted voice on the team and to the customer, and helping them manage their payments programs with Marqeta.
• Creating monthly customer-centric content to keep the broader organization apprised of customer updates, key metrics, and other information pertinent to the Revenue & Go-To-Market team.
• Adding strategic value to the team by identifying opportunities to drive business and process improvements.
• Supporting the development and delivery of high-impact presentation materials in Powerpoint/Google Slides, Word/Google Docs, and Excel/Google Sheets (QBRs, Executive Briefing Decks, process outlines, etc.).
• Performing in-depth analysis to identify macro, business, technology, and pipeline trends for key customers.
• Supporting day-to-day customer management processes.

• 3+ years of enterprise account management experience, ideally in fintech, payments, or banking
• Strong communication skills across formats - verbal, written, presentations, and executive-level stakeholder engagement
• Exceptionally organized and calm under pressure - you juggle multiple complex workstreams simultaneously, prioritize ruthlessly when demands compete, and stay solutions-focused when things get hard ; you're self-directed in knowing who to pull in inside Marqeta and on the customer side, to move things forward
• Self-motivated and intellectually curious, with a track record of staying ahead of industry trends and competitive dynamics
• Demonstrated ability to operate effectively in ambiguous environments - comfortable making decisions with incomplete information and pivoting as situations evolve
• Entrepreneurial mindset with a bias toward action - you don’t wait to be told what to do, you identify what needs to happen and make it happen
• Collaborative team player who works well across functions internally and builds trust with diverse stakeholders on the customer side
• Experience managing global customers with multi-region stakeholder maps
• Demonstrated operational excellence across complex, parallel workstreams: adept at managing competing priorities, maintaining follow-through, and proactively connecting the right internal and external stakeholders to drive outcomes
• Strong data literacy - comfortable using metrics and analysis to shape account strategy and business reviews
• Brings a continuous improvement mindset - consistently seeking better processes and actively leveraging AI tools to work more efficiently and effectively

• Experience in card issuing/acquiring, payments processing, or embedded payments