Director, Supplier Business Development (US) - NYC

• Identify and onboard high-quality suppliers that align with category standards.

• Conduct in-person and virtual meetings to communicate marketplace value propositions clearly and drive strong engagement with our platform.

• Build deep, consultative relationships with suppliers and serve as their day-to-day point of contact for growth, performance, and issue resolution.

• Proactively support supplier needs, escalating and coordinating internally with tech, operations, and customer support teams to ensure a seamless experience.

• Use data to assess supplier performance, identify growth opportunities, and provide actionable feedback on selection, pricing, availability, and quality metrics.

• Drive suppliers to meet revenue targets by optimizing product assortment, pricing strategies, and inventory levels. Promote express stock and fast-delivery initiatives to improve conversion and buyer satisfaction.

• Work closely with suppliers to maintain high-quality standards, proactively reducing return rates and customer complaints through ongoing quality monitoring and guidance.

• Partner closely with category management, product, operations, and product marketing teams to align on category objectives, supplier priorities, and buyer engagement initiatives.

• Support the development and delivery of training resources to help suppliers adopt best practices for product listing optimization, quality control, and performance improvement.

• 8+ years experience in sales, business development, or account management within the wholesale diamond or jewelry industry

• Commercially sharp with a strategic mindset and experience negotiating with suppliers

• Confident building relationships with business owners and decision-makers who are time-poor and sceptical of vendor sales pitches

• Tech-savvy, with confidence in working with various digital tools day-to-day.

• Self-starter mentality, you're the first on the ground, which means you'll need to operate with ambiguity, build your own structure, and create your own momentum

• Data-driven approach to account management: you use CRM and platform data to prioritise your time and conversations

• Excellent communicator - clear, direct, and credible with senior stakeholders and small business owners alike

• Familiarity with wholesale buying patterns, inventory-led businesses, or supply chain dynamics

• Proven track record of driving revenue growth through partner or supplier relationships

• Background at a high-growth marketplace or platform business with a strong enterprise or SMB sales culture

If you’re excited by a role that combines commercial impact, relationship ownership, and on-the-ground supplier engagement, we’d love to hear from you. This position is ideal for someone who thrives in a fast-moving environment and enjoys being the trusted local partner suppliers rely on to grow their business.