Associate Account Manager - Central Queue

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion. 

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team that includes its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

• Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.

• Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies.

• Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact.

• Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources.

• Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency.

• Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.

• Bachelor's degree or equivalent practical experience.

• 2+ years of experience in account management, customer success, or sales operations.

• Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously.

• Experience using data analysis to inform business decisions and influence partner strategy.

• Ability to synthesize complex data into actionable recommendations for non-technical stakeholders.

• Experience influencing senior decision-makers through data-backed storytelling and consultative communication.

• Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows.

• Exceptional written and verbal communication skills tailored for a professional, remote-first environment.

• Demonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments.

At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.