Service Assistant

     Job Title: Service Attendant  Location: MCO  Compensation: $16  Reports to: Manager     Who We Are   On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.      How We Do Business   How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.       Why This Job Is a Big Deal!  A Service Attendant plays a critical role to deliver the OTG guest experience by being our front line point of contact for our guests. A Service Attendant must possess strong interpersonal skills, coupled with a sunny disposition, and a positive outlook to deliver great food and exceptional service to our traveling guest.    Responsibility:   Delivery duties‐to restaurants and Gateholds. Starting at Juice Press.   Maintains a clean and orderly work environment by regular cleaning Gateholds and sanitizing all tables.   Maintain a positive environment for guest by greeting and welcoming entering our establishment, assisting with guests request, hosting and escorting guest to their tables   Assist in organizing and rolling silverware daily.   Organizes food items and stock appropriately for Starbucks, OTG restaurants and markets   Acts as liaison between FOH and BOH Team Members to ensure all Guest requests are accommodated   Ensure uniform and personal appearance are clean and professional   Qualifications:   Minimum 6 months experience in a similar position   Ability to work in a fast paced and somewhat stressful environment and maintain professional and positive demeanor.   Able to maintain and organize a small space and rotate and stock product according to FIFO   Strong organizational skills   Basic knowledge of sanitary guidelines   Basic knowledge of food and food preparation   Ability to communicate clearly and professionally with associates and customers   Ability to create a safe dining area for customers   Ability to operate all equipment necessary to perform the job   Physical ability to stand for extended periods   Physical ability to lift on occasion and up to 35 lbs.   Ability to read menus and ticket items   Ability to work varied hours/days, including nights, weekends, during inclement weather, and holidays as needed   OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status or any other basis protected by law.      In this Role you will…  Promote an attitude of pride, cooperation, and success in the Unit   Accountable for the ordering process and overall unit budgets in the unit   Accountable for all cost and sales projections on a weekly basis   Ensure cost-effective and efficient staffing and adherence to labor budgets.   Accountable for unit scheduling managers as well as crewmembers   Provides leadership to the managers and crew members in the Unit   Accountable for establishing and maintaining high standards for food quality and customer service   Direct the managers and crewmembers to achieve company standards   Administrate and follows-up management and crewmember training   Assigns and defines areas of responsibility for the managers, establishing and setting deadlines.   Directs the team toward achieving the Unit's financial goals   Maintains a positive work environment for both the management team and staff   Provides a workplace free from hazards, following all safety policies set forth by the company.   Accountable for leading the recruitment of FOH staff   Accountable for knowing and understanding the crewmember handbook and CBA and communicating the OTG policies and procedures with consistency     Oversees CIBO Markets in assigned quadrants   Complete other tasks as assigned      Qualifications  Degree in hospitality or culinary field is preferred   Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts   1 – 3 years of retail experience (convenience store) a plus   Proficient knowledge of P&L budgeting and forecasting   Strong culinary background and fine dining experience are a plus   Commitment to service of customers, crew, co-workers, and management   Demonstrated dependability, personal drive, and leadership, ability to lead by example   High level of integrity, work ethic, passion, and commitment to OTG values   Ability to train, delegate, coach, and aid in the development of crewmembers   Excellent verbal and written communication skills  Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions       Equal Opportunity Employer  We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.