Account Manager II

• →Cultivates and maintains strong relationships with partners in the BaaS services sector.
• →Communicates partner issues and ensure the partner executive teams are aware of the issues.
• →Serves as the primary operational day-to-day point of contact for partners inquiries, concerns, and 
  service requests.
• →Provides customer-Focused delivery for Pathward’s partners.
• →Understands partners goals and develop tailored solutions to meet their needs.
• →Collaborates with cross functional teams to evaluate, design, and implement new programs and services.
• →Provides consultative and results-oriented support and guidance to partners throughout all phases of 
  the implementation process.
• →Demonstrates subject matter experts of program requirement document and additional add-on features
• →Champions partner needs and advocate for their success within the organization
• →Proactively addresses any issues or challenges, striving to exceed partner expectations. 
• →Collaborates with cross functional teams to review monitoring metrics for partners to identify potential 
  gaps and remediation needs.
• →Consistently meets or exceeds SLA standards to foster speed to market and partner satisfaction.
• →Navigates a complex regulatory environment.
• →Manages complex partner portfolios.
• →Demonstrates ability to assess and manage risk in a dynamic environment.
• →Other duties as assigned.

• →Bachelor's degree or equivalent education and work experience.
• →Typically, 3+ years with bachelor's or equivalent.
• →Creative thinking and problem-solving abilities to determine best path forward in an environment where 
  multiple solutions are possible.
• →Great rapport building and communication skills with a diverse group of partners and management at all 
  levels.
• →Great customer service acumen and ability to advocate for the partner.
• →Ability to gain an understanding of partners and their position in the payments industry.
• →Maturity to work within and contribute to an expanding organization.
• →Ability to work efficiently in a fast-paced environment and balance multiple partners and objectives.
• →Ability to enable fast solutions for partner ideas and concerns.
• →Meet/Exceed team and organizational goals as outlined by leadership.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range:  $60,000 – $100,500

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

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