Enterprise Account Manager

Own the ongoing relationship for a portfolio of mid-level enterprise accounts, providing consistent, straightforward support

Serve as the seller's primary point of contact for day-to-day questions, requests, and issue resolution

Proactively check in with accounts to identify opportunities for growth or areas of concern

Run and standardize recurring performance reporting across mid-level accounts

Identify trends and patterns across the account portfolio to inform broader Enterprise strategy

Collaborate with the Enterprise team to flag accounts that need additional attention or escalation

Partner with the Technical Onboarding team to ensure a seamless handoff from onboarding to steady-state account management

Escalate recurring technical or integration issues to the appropriate team

Share seller feedback and platform gaps with cross-functional partners to help prioritize future improvements

Full ownership of a portfolio of 20+ mid-level enterprise accounts

Build standardized tools and processes that can be leveraged across account portfolio

Establish a clear risk-flagging process with the Enterprise GM for at-risk accounts

Measurable GMV growth across the managed portfolio

Establish portfolio-wide trend reporting to inform Enterprise account strategy

Recognized by sellers and cross-functional partners (Onboarding, Support, Product, Marketing) as a reliable, proactive point of contact

5–7 years of experience managing a portfolio of client or seller accounts, balancing responsiveness with efficiency across multiple relationships at once

Strong listening and relationship-building skills, with a deep understanding of seller needs and the ability to translate that into practical guidance

Comfort building and standardizing recurring reports, and translating account-level data into clear, actionable insights

Proactive, clear communication skills that build trust and confidence in day-to-day interactions

Experience working across onboarding, support, product, and marketing teams to resolve issues and share feedback

Strong prioritization skills to manage a high-volume portfolio without letting details fall through the cracks

Experience buying and selling on Poshmark is a plus