SaaS Sales Administration Support Advisor

SaaS Sales Administration Support Advisor

Position Overview

1. Provide support to Key Account Managers in the dedicated area.
2. Liaise with the sales department to allow an efficient process to acknowledge the new signed contracts, renewals, etc.

Principal Duties & Responsibilities

1. Opening and extending the accesses for the customers or prospects.
2. Assist the sales team in managing daily administrative tasks such as coordination of software contract renewals in Salesforce.
3. Manage SaaS contract renewals for a portfolio of clients.
4. Monitor and track sales data to prepare reports to help with account management.
5. Respond promptly and professionally to customer inquiries and provide product information and assistance, as needed.
6. Maintain accurate and up-to-date records of sales activities and interactions in our CRM system.
7. Review sales documents to identify specific clauses, such as financial conditions.
8. Monitoring, analysis, and document management: managing the filing and archiving process.

Skills & Competencies

• Strong organizational skills and attention to detail.
• Ability to work effectively in a team and communicate clearly.
• Good command of office tools and CRM systems (Salesforce is a plus).
• Fluency in English; other languages are an asset.

Qualifications

• Bachelor’s degree or equivalent in Administration, Business, or related field.
• Previous experience in administrative support, sales administration, or SaaS environment is a plus.