Shopback 23mo ago

Business Development Lead (SMB Accounts)

Hong Kong·Hong KongFull-timelead

SalesBusiness Development ManagerBusiness Development

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Quick Summary

Overview

Our Journey The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America.

Technical Tools

chatgptecommercefintechmentoringpeople-managementstakeholder-management

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

This is a role with our latest product, ShopBack Pay, a new initiative that helps customer earns Cashback in the offline/online world.

Lead and execute ShopBack’s SMB merchant acquisition strategy, with a strong focus on scaling ShopBack Pay

Own the end-to-end build of the SMB Business Development function — including hiring, developing, and scaling a high-performing team of Business Development Executives from the ground up

Operate as a player-coach: carry individual acquisition targets and directly close SMB merchant partnerships, while setting the standard for sales excellence within your team

Manage, coach, and develop your team, driving performance, accountability, and growth through hands-on mentorship and structured guidance

Own and close high-impact SMB merchant partnerships, with strong F&B industry connections as a plus

Stay updated on industry trends, competitor activities, and market dynamics to identify new opportunities and stay ahead

Collaborate with cross-functional teams (e.g. Operations, Account Management, Marketing) to ensure alignment and successful implementation of ShopBack Pay initiatives

Provide feedback to improve and streamline the sales cycle through optimized operational processes and scalable playbooks

Provide ongoing support to merchant partners, understanding their needs and optimizing their experience with ShopBack Pay

Bachelor’s degree in Business Administration, Marketing, or a related field

Minimum 4+ years of experience in Business Development or Account Management, preferably in technology, e-commerce, fintech, or platform businesses

Proven ability as an individual contributor in sales or partnerships, with a track record of closing deals and driving merchant acquisition

Experience in people management or strong potential to build and lead a team from scratch, with the ability to coach, motivate, and performance-manage others

Strong presentation and stakeholder management skills, with the ability to articulate complex concepts clearly and persuasively

Excellent interpersonal skills combined with strong analytical and problem-solving capabilities

A self-starter with a can’t-is-not-an-option mindset — resilient, adaptable, and not discouraged by setbacks

Ability to thrive in a fast-paced, high-growth environment while juggling multiple priorities with accuracy and ownership

Hungry and driven to be part of building and scaling a successful business in a startup environment

Passionate about leading an ambitious team and making a meaningful commercial impact across the region

Determination to excel in one of the fastest-growing tech startups

Demonstrated use of Generative AI tools (e.g. ChatGPT, Cursor) to improve workflows, enhance productivity, and drive efficiency at scale

Grit - We tackle all challenges head-on, working together to solve problems and achieve success.
Hunger - We value hard work, and having relentless drive.
Speed - We move fast and have a bias for action, all to deliver maximum impact.
Impact - We focus on results, always aiming for the best possible outcomes and timelines.
Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.

Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning team on a journey to global scale.
Competitive compensation based on your performance.
Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!