Account Manager (UK/Canada)

Position : Account Manager
Work hours: 9am-5pm Eastern Timezone, Monday-Friday
Salary budget: 3,500-4,000usd/month (with 10% commission on renewals and upsells)
Location: Remote (open to any location)
Type of Contract : Independent Contractor


About the Company

The Company is a fast-growing, TikTok-native marketing agency that partners with brands to fully manage and scale their TikTok presence.
Unlike traditional agencies, we operate as an end-to-end TikTok partner, owning execution across:

• TikTok Shop setup & operations
• Creator/affiliate management
• Campaign execution
• Performance optimization

The team operates in pod structures, where each Account Manager is supported by:

• TikTok Shop Operations Specialists (technical/backend)
• Creator/Affiliate Specialists (growth/marketing)

 

Mission:

To own the client relationship and coordinate pod execution so that every client is onboarded fast, supported clearly, and retained long-term—without requiring escalation.

Outcomes:

1. Client Management

• Successfully manage ~12 clients across their full lifecycle (onboarding → delivery → retention).

• Ensure every client is onboarded within target timeline with no clients stuck in limbo.

• Maintain clear, proactive communication — clients always know where things stand.

• Keep clients confident and engaged; no recurring complaints or surprise escalations.

2. Pod Coordination

• Coordinate across Creator Specialists, Media Buyer, and Shop Operator to keep delivery aligned.

• Ensure specialists know their priorities without chasing the AM — handoffs are clean, nothing gets dropped.

• Identify cross-functional blockers early and loop in the right people at the right time.

3. Domain Literacy

• Understand TikTok Shop onboarding flow well enough to identify when shop ops are delaying performance.

• Understand creator sourcing logic, expected volume, and what good creator output looks like.

• Understand paid media campaign goals (ROAS vs scale) and recognize creative fatigue or pacing issues.

• Understand how scope creep, delays, and inefficiency impact pod margin — flag commercial risk early.

4. Weekly Reporting & Hygiene

• Deliver a weekly client update on time for every client — covering status, wins, risks, and next steps.

• Maintain client data, deliverables, and tracking fully up to date — no missing assets, links, or unclear ownership.

• CRM and project management tools are current and accurate at all times.

5. Retention & Commercial Awareness

• Contribute to client retention through strong relationships and smooth delivery — not sales tactics.

• Flag upsell or expansion opportunities to leadership when clients show clear signals.

• Understand pod revenue and margin at an informational level — do not damage margin through negligence or poor coordination.

 

Position Description:

Time

• Full time required (40 hrs per week)

• ~12 clients per pod

• Keep in mind — you are not executing on content, media buying, or shop operations. Your role is strategy, coordination, and client communication. The pod specialists handle execution.

• Remote

• Must attend team meetings and scheduled client calls

Growth Path

• AM → Senior Account Manager (SAM): $60,000–$65,000 + NRR bonus eligibility

• SAM → Account Director (AD): $90,000–$95,000 + full commercial ownership

• Promotion is based on autonomy, judgment, and consistency — not tenure

 

What We Believe:

• Account Managers are coordinators, not mini-specialists. Domain literacy ≠ execution responsibility.

• We publish salary bands because clarity beats politics.

• You are graded on how well your clients are supported and how smoothly your pod runs — not on vanity metrics.

• The best AMs are problem solvers who make everyone around them faster.