Customer Support & Order Management Specialist

Position : Technical Customer Support & Order Management Specialist (LATAM & South Africa Hiring)

Client's Industry: Computer Hardware Manufacturing from the US

Working Hours : Monday to Friday: 10am - 6pm EST

Salary Range : 1,500 USD - 2,000 USD

We’re looking for a Technical Customer Support & Order Management Representative who is tech-savvy, proactive, and passionate about computer hardware and emerging technologies. You’ll be a key player managing customer relationships, order processing, and vendor communication while actively contributing to continuous improvement across our systems and workflows.

🔧 Key Responsibilities

Customer Support & CRM Management

• Respond to customer inquiries professionally and promptly via email and phone calls.
   
• Manage and update customer profiles: contact info, addresses, tax certificates, payment methods, etc.
   
• Coordinate with vendors to verify stock availability, pricing, and estimated delivery times.
   
• Assign leads and quote requests to the appropriate sales representatives.
   
• Generate and send quotes to customers.
   

Order & Purchase Processing

• Process and update sales orders in line with customer needs and company policies.
   
• Create and adjust purchase orders (POs) with vendors based on order changes.
   
• Communicate order status to customers using timely updates and accurate vendor feedback.
   

✅ You’re a Strong Fit If You Have:

• 5+ years of customer service experience, preferably in e-commerce or B2B settings.
   
• A genuine interest in computer hardware and emerging technologies.
   
• Fluent English skills (written and spoken) with a customer-first attitude.
   
• Strong common sense and attention to detail, with a knack for identifying process improvements.
   
• Experience with CRM systems (Odoo preferred) and AI tools like ChatGPT.
   
• Tech-savviness: you’re quick to learn software, troubleshoot issues, and propose solutions.
   
• A proactive mindset: you don’t wait to be told — you spot problems and suggest better ways to do things.
   
• Bonus: Experience using Google Docs, and comfort with tools like Telegram for internal communication.