People Operations Manager - 18965

Work Hours: Monday-Friday 9-5 pm EST
Salary: 3,000-4,000 USD/ month depending on experience

About the company
​​​​​​​A global, remote-first edtech company that provides outcome-based IT, cybersecurity, audit, and compliance training for individuals and organizations. They focus on hands-on, certification-aligned learning through structured courses, labs, and personalized training pathways designed to build job-ready skills and measurable career outcomes.

The People Operations Manager is a senior individual contributor responsible for owning and improving People Ops programs, workflows, and systems. This role does not manage people directly. Instead, it focuses on process ownership, operational excellence, and supporting managers across the organization.

This role is closer to an HR Business Partner in scope, but without people management responsibilities. It bridges execution and strategy by improving how People Ops work is delivered across HR systems, employee lifecycle processes, and manager support.

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• Own end-to-end People Ops processes including onboarding, offboarding, ER workflows, and HR data governance
• Continuously improve HR workflows, SOPs, and documentation standards
• Identify inefficiencies and redesign processes for scalability and compliance
• Ensure alignment of HR operations with U.S. employment and regulatory requirements

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• Act as a primary escalation point for complex manager and employee issues
• Provide direct HR guidance to people leaders on employee relations, performance, and policy application
• Support managers in navigating sensitive situations and workforce decisions

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• Lead drafting and review of formal documentation including PIPs, written warnings, and corrective actions
• Handle nuanced employee relations cases and determine appropriate resolution pathways
• Ensure accurate case documentation and consistent application of policy

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• Support job design, role clarity, and job classification frameworks (manager vs program manager distinctions)
• Assist in compensation alignment discussions through job leveling logic and role evaluation inputs
• Partner with leadership on structuring roles for scalability and operational efficiency

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• Oversee integrity of HRIS and ATS data workflows and standards
• Audit processes and ensure accurate, compliant employee records across systems
• Generate and interpret HR data to support operational decisions

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• Provide guidance and oversight to recruitment coordination, onboarding, and offboarding workflows
• Ensure consistency and quality in execution of lifecycle processes handled by specialists

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• Champion automation and AI-enabled improvements across People Ops workflows
• Define and maintain SOPs for all major HR operational processes
• Identify opportunities for scaling People Ops through technology and structured process design

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• 5+ years in HR / People Operations, ideally with HRBP or senior generalist exposure
• Strong experience in HR operations, employee relations, and process design
• Experience with HRIS and ATS platforms
• Deep understanding of U.S. HR compliance fundamentals (PHR or SHRM-CP preferred or equivalent experience)
• Proven ability to handle complex employee relations cases
• Strong documentation, writing, and policy interpretation skills
• Experience with job design, job classification, or compensation frameworks

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• Background in HR Business Partnering (without people management focus preferred)
• Experience in distributed or global organizations
• Exposure to comp and job leveling frameworks
• Experience building SOPs and scalable HR systems
• Familiarity with AI and HR automation tools

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• Strong process ownership mindset (end-to-end accountability for workflows)
• High judgment in escalation and decision boundaries
• Detail-oriented with strong compliance awareness
• Strong communicator with managers and leadership
• Systems thinker (process + data + people lifecycle integration)
• Comfortable operating independently in ambiguity
• Tech-forward and automation-oriented