Sales Development Representative - 65816272222

Inbound Lead Response & Consultative Sales Calls

• Contact new leads from Meta ads, Google ads, email and the website quickly.
• Run friendly, consultative phone conversations with prospective patients.
• Build rapport, listen actively and ask good follow-up questions so prospects feel heard and understood.
• Learn about each prospect’s pain, injury, goals and expectations without trying to diagnose them.
• Explain the clinic’s cash-pay model, current offers and what to expect at the first visit.
• Check whether each prospect is a good fit for cash-pay physical therapy.
• Handle common questions and concerns confidently and professionally.
• Keep the clinic’s high conversion rate (currently 90%+).

Booking & Deposit Collection

• Book qualified prospects into in-person consultations with the owner or another physical therapist.
• Collect consultation deposits over the phone.
• Process bookings and deposits accurately in PT Everywhere, the clinic’s EMR.
• Make sure every booking includes accurate patient details and notes from the call.

Pipeline Management & Follow-Up

• Manage and update leads in Go High Level (GHL) and the separate Meta ads CRM.
• Follow up with leads who haven’t booked yet, by phone and text.
• Keep the CRMs clean, organized and up to date, with accurate lead statuses and notes.
• Follow up on missed calls, no-shows and cancellations to rebook patients.
• Track lead activity and flag any trends or problems to Liam.

Scheduling & Patient Coordination

• Manage appointment scheduling for the clinic.
• Call or text patients to confirm upcoming appointments.
• Handle reschedules and cancellations professionally.
• Help keep the schedule full and running efficiently.

Administrative Support

• Manage the clinic’s inbox and respond to patient enquiries.
• Handle day-to-day admin tasks as needed.
• Help document call scripts, processes and FAQs as the role develops.
• Suggest ways to improve the patient booking process and lead follow-up.

Social Media Support (as the role grows)

• Help with light social media tasks, such as basic posting and scheduling content.
• Engage with the clinic’s online community by replying to comments and messages.

Qualification & Skills:

Required

• 2–3+ years of experience in inbound sales, appointment setting, SDR work, customer service or client-facing roles.
• Background in the service industry, sales or customer service.
• Excellent spoken and written English, with a clear, natural, accent-neutral phone manner.
• Confident and comfortable on the phone, including collecting payments or deposits.
• Strong rapport-building skills, with a warm, friendly and empathetic manner.
• Excellent active listening skills, and the ability to guide a conversation with thoughtful questions.
• Highly self-motivated, proactive and independent, and able to take initiative without constant direction.
• Comfortable with ambiguity, and able to think critically and solve problems on your own.
• Strong organization and follow-through, especially with lead follow-up.
• Comfortable using CRMs and scheduling systems. Experience with Go High Level (GHL) is a strong plus.
• Typing speed of 40+ WPM.
• Available to work US Eastern Time hours, with flexibility to grow to full-time.

Nice-To-Have

• Experience working for or supporting a US-based company is strongly preferred.
• Healthcare, physical therapy, wellness or medical clinic experience is a plus but not required.
• Experience with cash-pay or private-pay services is a plus.
• Basic social media skills are a plus.