Sales Representative

First Class Energy is an Australian energy-services business helping households and businesses compare and choose electricity, gas and NBN plans. The company also supports energy-efficient solutions, including heat pumps and air conditioning, and is growing its Manila-based team. Learn more at firstclassenergy.com.au.

The Sales Representative will engage First Class Energy's opted-in Australian customer leads, identify their needs and help them select and sign up for suitable electricity, gas and NBN services. This is a high-volume, consultative sales role requiring proven Australian energy or gas experience, strong objection handling, disciplined follow-up and accurate compliance and CRM practices. This is not an entry-level position.

Work setup: Onsite – Eastwood, Quezon City

Schedule: Monday to Friday | 8:00AM to 5:00PM (Manila time)

Holidays: Will follow the applicable Australian public holiday calendar

• Contact opted-in Australian household and business customers through outbound calls and structured follow-up activity.

• Build rapport quickly and conduct needs discovery covering current services, priorities, budget and service preferences.

• Explain available electricity, gas and NBN plans using approved product information, scripting and sales tools.

• Present rates, benefits, eligibility, retailer conditions, contract details and key terms in clear, customer-friendly language.

• Recommend suitable options, manage objections professionally and use consultative closing techniques to secure positive outcomes.

• Cross-sell electricity, gas and NBN services where appropriate and beneficial to the customer.

• Guide customers through the approved application or assisted online sign-up process and complete all required verification steps.

• Maintain disciplined follow-up on callbacks, incomplete applications and open opportunities.

• Take ownership of individual activity, contact, conversion, revenue, product-mix, quality and follow-up targets.

• Follow approved scripts, disclosures, verification processes and call frameworks at all times.

• Adhere to applicable privacy, consent, data-handling and customer-protection requirements.

• Record complete and accurate call notes, outcomes, applications and follow-up actions in the CRM.

• Participate in call monitoring, coaching, product updates and mandatory compliance training.

• Escalate complaints, vulnerable-customer concerns, potential mis-selling, system issues or data concerns promptly.

• Work constructively with the Team Lead, share customer insights and contribute to a positive, accountable onsite culture.

• At least 3 years of relevant sales experience in a contact-centre, call-centre or telesales environment.

• Recent, hands-on sales experience with Australian electricity and/or gas products.

• Demonstrated ability to achieve targets and close sales in a high-volume environment.

• Strong verbal English communication suitable for engaging Australian customers.

• Confident needs discovery, objection handling, persuasion and closing skills.

• High attention to detail, particularly in script adherence, verification and CRM documentation.

• Experience using CRM, dialler or contact-centre technology.

• NBN/broadband sales experience and the ability to cross-sell across electricity, gas and internet services.

• Sales experience with Dodo or another Australian utilities or telecommunications retailer, comparison service or related account.

• Experience working warm, opted-in or existing-customer lead pools.

• Familiarity with Australian energy sales verification, privacy, consent or compliance expectations.

• Experience with assisted online sign-up or digital application journeys.