Inside Sales Representative

United States·Fort Worthmid

SalesSales Development Rep

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Quick Summary

Overview

Inside Sales Representative Sunstate Equipment Co.: Where Safety and People are Core Values We care about our People and it shows! Hiring Immediately!

Technical Tools

SalesSales Development Rep

Nice to Have

~1 min read

About the Role

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Requirements

~2 min read

Associate or bachelor's degree preferred
Degree in Marketing, Sales, Business, Communications, or a related field preferred
Customer service and/or sales experience preferred
Strong interpersonal skills with the ability to quickly build rapport with customers and teammates
Demonstrated ability to ask thoughtful questions, actively listen, and identify customer needs
Interest in sales, account management, or customer success with a willingness to learn and grow
Confident communicator who is comfortable engaging customers by phone and in person
Strong sales ability, including suggestive selling, upselling, and identifying opportunities to increase revenue
Highly organized and detail-oriented with the ability to manage multiple customer requests and follow-ups in a fast-paced environment
Self-starter who takes initiative, follows through on commitments, and seeks feedback to improve
Adaptable and resilient with the ability to remain positive and professional in a fast-paced environment
Strong technology aptitude with the ability to learn systems such as Salesforce and RentalMan (AS400)
Proficiency in Microsoft Office, including Outlook, Excel, and Teams
Ability to work effectively both independently and as part of a team
Bilingual English/Spanish preferred, depending on location
Familiarity with DOT guidelines related to equipment transportation is a plus
Must possess and maintain a valid, unrestricted driver's license and meet minimum age requirements to operate company vehicles

Responsibilities

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Engage customers to understand their equipment needs and recommend appropriate rental solutions
Use suggestive selling and upselling techniques to increase revenue and expand customer orders
Proactively identify and open new customer accounts
Conduct outbound calls and follow up consistently with leads and prospective customers
Convert customer interest into rental opportunities and document leads and activities in Salesforce
Participate in local sales campaigns and seasonal equipment promotions
Communicate qualified leads to Outside Sales Representatives for follow-up

Respond to customer inquiries with urgency, professionalism, and a positive attitude
Serve as a primary point of contact for customers by phone and in person
Assist walk-in customers, vendors, and other visitors in a professional and welcoming manner
Help customers select the appropriate equipment for their job while considering safety and job-site requirements
Resolve rental or service concerns promptly and work with internal teams to provide effective solutions
Maintain strong customer relationships and follow through on customer commitments

Process routine rental transactions, including reservations, quotes, contracts, deliveries, pickups, returns, and adjustments
Accurately enter customer and rental information into RentalMan (AS400)
Maintain accurate customer and rental information in Salesforce and RentalMan
Monitor open contracts and follow up on items requiring attention, including billing, damages, disputes, or contract closures
Coordinate with Dispatch, Yard, Service, and Outside Sales to ensure customer expectations are met
Communicate special requests, deadlines, equipment needs, and changes across departments
Communicate with Yard and Shop personnel regarding equipment availability and customer orders
Assist with equipment loading and unloading when needed and within applicable safety requirements
Demonstrate awareness of applicable DOT and equipment transportation requirements when supporting delivery and dispatch activities

Balance multiple customer demands while maintaining accuracy, urgency, and quality service
Maintain ownership of follow-ups, commitments, and customer outcomes
Stay composed and adaptable during high-volume periods
Work collaboratively with branch teams to support overall branch goals
Cross-train with Dispatch and other branch functions as needed
Perform other duties as assigned