Senior Account Manager

About Taager

Taager is the first B2B startup specialized in supporting social sellers. We are democratizing the social e-commerce space by enabling entrepreneurs — whether beginners or experienced — to sell online without capital, inventory, or operational experience. We handle product selection, storage, logistics, payment collection, and customer service on behalf of our merchants.

Launched in 2019 with a team of just 8 people, we’ve grown to over 350 employees across Egypt, Saudi Arabia, the UAE, and more recently, Morocco. We serve over 34,000 social commerce sellers from diverse backgrounds — from students seeking side income to seasoned digital marketers aiming to become independent entrepreneurs. Our sellers have access to over 2,500 high-potential products.

Our teams are driven by our mission and deeply motivated to provide the best experience for our sellers. With a commitment to quality and operational excellence, we're transforming the social commerce landscape in the MENA region!

Our Mission

To empower anyone to start and grow their own e-commerce business.

Our Vision

We envision a world where anyone can sell online, earn a living, and even build wealth - all within a simple, low-risk environment. A world where the magic of technology is made accessible to the most talented merchants.

Why Join Taager?

• You'll work in an international environment with team members from over 10 nationalities.
• You'll have access to a very attractive compensation plan, depending on your ability to scale.
• We invest in team development and prioritize internal promotions.
• You'll work alongside ambitious, kind, and talented individuals.

About the Role

As an Account Manager, you will manage and grow a portfolio of mid- and high-value merchants. You will leverage data to identify growth opportunities, improve merchant performance, and provide strategic recommendations around product selection, pricing, and campaign optimization.

You will work closely with cross-functional teams to execute growth initiatives, monitor business performance, and ensure merchant success. The role also involves reactivating low-performing merchants, resolving escalations, and delivering regular business reviews to drive sustainable growth and profitability.

Key Responsibilities

• Manage and grow a portfolio of high- and mid-value merchants to achieve sales and profitability targets.
• Analyze merchant data to identify trends, challenges, and growth opportunities.
• Support merchants with product selection, pricing strategies, and campaign performance improvement.
• Collaborate with internal teams (Marketing, Commercial, Operations, and Media Buying) to execute growth initiatives.
• Monitor key metrics such as confirmation rate, ad performance, and ROI.
• Reactivate inactive or low-performing merchants through targeted action plans.
• Provide commercial insights and regular business reviews to merchants.
• Handle merchant escalations and ensure high satisfaction levels.
• Track performance and prepare reports on growth impact and profitability.

What Will Make You Successful?

• Bachelor's degree in Business, Economics, or a related field.
• Minimum of 2 years of experience in Account Management, Sales, Business Development, or a related client-facing role, preferably within the e-commerce industry.
• Proven track record of building and maintaining strong client relationships.
• Strong analytical and critical thinking skills, with the ability to translate data insights into actionable strategies.
• Excellent communication and interpersonal skills, with the ability to build rapport and effectively collaborate with diverse stakeholders.
• Demonstrated proficiency in customer relationship management (CRM) best practices.
• Fluency in English (written and verbal).
• Ability to thrive in a fast-paced, dynamic environment.