Loans Administration Specialist

Greece·Athensmid

SalesAccount Executive

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Quick Summary

Overview

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs.

Technical Tools

SalesAccount Executive

About us – we are a challenger bank in Southeast Europe and regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focus approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?

If yes, we are looking for a Loans Administration Specialist to join our Team in Greece!

Responsibilities

~2 min read

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Participate in all projects related to Loans, collaborate with program delivery teams and the business to identify current gaps and opportunities to enhance customer and agents experience
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Fulfill customer requests regarding their approved loans such as early repayments, cancellations, data updates, monthly statements generation etc
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Respond with high-quality professionalism to e-mails and questions sent by customers and/or other business units, related to the loan products
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Prepare reports and orders for the Accounting department to issue invoices and/or proceed with payments to the merchants and other contractors
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Prepare ad-hoc reports and other information requested by other colleagues and managers
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Assist in preparation processes or/and update the internal rules and procedures, which regulate the daily activities of the department
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Ensure timely and correct disbursements for the approved customers’ loans
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Ensure proper recognition of the payments performed by the customers through the available channels
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Perform archiving of the entire departmental documentation and be responsible for its proper storage
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Communicate and provide methodological assistance within the scope of competence to the Bank's managers and employees

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Bachelor’s Degree in Business, Economics or any related field
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At least 3-4 years of experience in a similar position
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Excellent computer literacy with focus on Excel formulas (pivot tables, vlook up etc)
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Prior experience working in financial services, fintech space or complex operational or customer role a plus
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Fluent verbal & written English communication skills
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Proactive thinking, constantly seeking improvement opportunities in work
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Excellent listening and problem-solving skills with keen attention to detail and organizational skills
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Ability to maintain confidentiality and handle sensitive work in a discrete manner
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Ability to prioritize multiple tasks with time-sensitive deadlines, adapt to changing priorities and maintain composure in stressful situations