Director of Sales

The Mather Evanston is an award-winning luxury Life Plan Community recognized for its innovative approach to wellness, exceptional food and beverage program, and commitment to creating extraordinary resident experiences. Located on Chicago's North Shore, The Mather is redefining what it means to age well through industry-leading wellness initiatives, hospitality-inspired service, chef-driven dining, beautifully designed residences, and a culture that empowers older adults to live boldly, purposefully, and well. Residents enjoy an elevated lifestyle focused on whole-person wellness—supporting physical, intellectual, social, emotional, vocational, environmental, and spiritual well-being—within one of the most distinctive senior living communities in the country.We are seeking a seasoned and strategic Director of Sales to lead occupancy growth and sales performance for this highly sought-after community. This is an exciting and professionally rewarding opportunity for an accomplished senior living sales leader who thrives in a sophisticated, relationship-driven sales environment. Far from a transactional sales role, this position requires expertise in guiding prospective residents and their families through a significant lifestyle and financial decision while honoring the deeply personal nature of their journey. The successful candidate will bring a proven track record of sales leadership, a passion for helping older adults envision their next chapter, and the ability to navigate a complex consultative sales cycle with confidence and empathy. This leader will mentor and inspire a high-performing sales team, leverage CRM and data-driven strategies to achieve occupancy goals, collaborate closely with operations and marketing partners, and ensure every prospect experiences the exceptional hospitality, wellness-focused culture, and personalized service that define the Mather brand. For a senior living sales professional seeking both challenge and purpose, this is a unique opportunity to make a meaningful impact while contributing to the continued success of an award-winning luxury community.

• Respond to assigned prospect inquiries in a timely and appropriate manner as defined in the sales training and goals, consistently delivering a 'Mather Experience' for each customer.
• Generate personal sales productivity to meet sales, appointment and phone contact goals.
• Lead sales team to achieve team accomplishment of productivity goals including sales goals, appointment and phone contacts.
• Provide on-going training, communication and mentoring to the sales team to ensure each maintains a thorough and comprehensive knowledge of community sales process, home availability, services, policies, data base management and goals, resulting in appropriate personal and team utilization of CRM, approved sales policies and procedures, approved communication system and other programs as identified.
• Oversee the application/approval and commencement process as a liaison between prospects/depositors/sales team and operations team members to ensure program adherence.
• Ensure current, complete and accurate data is entered into the CRM system while using the program appropriately for individual sales.
• Partner with the marketing team to create and measure effective on-site and outreach events.
• Develop and manage sales budget to achieve target goals.
• Establishes, operationalizes, engages team members in, and sustains a Quality Assurance Process Improvement process.

Required:

• Sales management experience.
• Sales experience in a service-related industry.
• Professional demeanor, ability to maintain a thorough and comprehensive knowledge of Mather sales process, services and policies; flexible, self-motivated.
• Strong computer skills.

Preferred:

• College degree or equivalent.
• 3+ years Senior Living or related experience.

The Mather is a Life Plan Community for those age 62 and better located in Evanston, Illinois, close to the charming downtown district and an abundance of public transportation. The Mather includes 240 independent living apartment homes, as well as assisted living, memory care, long-term care, and rehabilitation services, along with multiple restaurants, a fitness center, art studio, gardens, and more.

The Mather is located at 425 Davis Street in Evanston.

Based in Evanston, Illinois, Mather is a unique, non-denominational, not-for-profit organization founded in 1941. Dedicated to developing and implementing Ways to Age Well^SM, we create programs, places, and residences for today’s young-at-heart older adults. Mather has received a national certification as a Great Place to Work^®, and has been selected as a Nation’s Best and Brightest in Wellness Award recipient four years in a row.

Mather is an equal opportunity/affirmative action employer committed to an inclusive workforce. Candidates will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.