Senior Account Manager

Own and develop senior-level relationships across a portfolio of key UK-based Gaming and FS clients

Act as the primary point of contact, ensuring a consistently high standard of service and client satisfaction

Build trusted advisor relationships with key stakeholders, including C-level executives

Identify and execute opportunities to grow revenue within existing accounts (upselling, cross-selling, new use cases)

Develop and deliver account plans aligned with client objectives and Trustly’s growth strategy

Negotiate commercial agreements and renewals to maximize long-term value

Drive adoption of Trustly products and features to increase client performance and ROI

Monitor account performance, providing insights and recommendations based on data and market trends

Collaborate with internal teams (Product, Sales, Operations, Compliance) to deliver solutions that meet client needs

Maintain a strong understanding of the UK and EU gaming and financial services landscape, including payments and regulatory developments

Provide strategic input to clients on industry trends and innovation opportunities

Represent Trustly at industry events

Strong experience (typically 3+ years) in account management, client success, or commercial roles within payments, gaming, and/or financial services

Proven track record of managing and growing enterprise or strategic accounts

Strong commercial acumen with experience in revenue growth and contract negotiations

Excellent stakeholder management skills, with the ability to influence at senior levels

Good understanding of payments, open banking, or A2A ecosystems

Experience working with Gaming and/or Financial Services clients is highly desirable

Familiarity with UK market dynamics and regulatory environment is a plus

Hard-working, ambitious, dedicated and willing to go the extra mile to successfully close a negotiation and maximise the value of the deal

Very good communicator and have the ability to explain complex topics in a clear and understandable way

Humble with a strong business acumen

Take great pride in your work and strive for excellence with drive

Ownership mentality and accountability

Consider yourself great with numbers, analytical and able to use logic and problem-solving skills to find the relevant solutions