Dining Sales and Services Specialist

• Handle all customer service activities for Dining Services, including email, phone inquiries, and walk-ins.

• Process walk-in dining plan enrollments and maintain records of dining plan changes, exceptions, and cancellations.

• Anticipate and fulfill customer needs, track all incidents and requests for year-round analysis of peak use and relevant data to ensure effective, consistent response.

• Report vending machine issues to vendors.

• Collaborate with the manager to develop dining plan sales/inquiry talking points.

• Manage university dining accounts – enroll new accounts and disable cancelled/separated accounts.

• Assist with student events like Open Houses, Preview Days, and Orientations (may require weekends/evenings).

• Electronic Systems Management:

• Troubleshoot issues with dining plan software and point of sale systems via phone, web and email

• Add POS menu items, tenders, plans, etc. into the university transaction system.

• Accurately register dining contracts in enrollment and billing systems.

• Resolve dining contract audit discrepancies.

• Perform data file maintenance as needed.

• Develop, update and add to the sales and services procedure manual.

Minimum Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field; or an equivalent combination of education and experience.

• Minimum 2 years of experience in a customer service, sales support, or administrative role, preferably in a higher education or dining services environment with the ability to connect with a young adult demographic.

• Proven experience handling data entry, record-keeping, and account management, with strong attention to detail and ability to maintain confidential information.

• Experience using or managing transaction system, such as point-of-sale (POS), enrollment, or billing software.

• Ability to analyze data related to customer inquiries, dining plan trends, and system usage to anticipate and fulfill customer needs.

• Proven experience delivering speeches or presentations in large group settings.

• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences.

Preferred Qualifications

• Ability to rapidly pick up new software systems and technology tools.

• Ability to work independently and collaborate with teams.