Sales Development Representative & Lead Coordinator

• →Respond to new inbound enquiries within 1–3 minutes wherever possible.
• →Engage professionally and naturally with U.S. homeowners.
• →Qualify leads based on:
• →Property location
• →Project requirements
• →Budget
• →Timing
• →Decision-maker availability
• →Set appropriate expectations around typical project budgets without providing final pricing.
• →Book qualified onsite appointments or route suitable enquiries for remote quoting.
• →Follow up with leads who have not responded.
• →Follow up on open quotes and opportunities.
• →Manage conversations through Instagram DMs and convert suitable enquiries into phone conversations.
• →Maintain accurate customer records and notes within the CRM.
• →Keep pipeline stages, tasks and follow-ups up to date.
• →Escalate pricing questions, discounts, design decisions, unusual projects and other matters requiring management input.
• →Provide a short daily summary of activity, opportunities and follow-ups.
• →Maintain a high standard of customer service throughout every interaction.

• 2–5 years of experience in appointment setting, inbound sales, lead qualification, customer service or a similar role.
• Exceptional spoken English with a clear, neutral and easy-to-understand accent.
• Warm, natural and confident communication style.
• Comfortable speaking with U.S. customers, particularly affluent homeowners.
• Strong ability to qualify leads rather than simply book appointments.
• Excellent listening and questioning skills.
• Strong CRM and administrative discipline.
• Ability to work independently with limited supervision.
• Excellent follow-up and organisational skills.
• Comfortable discussing project budgets in the region of $1,500–$3,000+ without being pushy or providing final pricing.
• Comfortable working 18:00–02:00 SAST, Tuesday–Saturday.
• Reliable internet, electricity and a suitable home working environment.

Experience within any of the following industries would be highly beneficial:

• Home services
• Construction
• Roofing
• Solar
• Landscaping
• Trades
• Property services
• Home improvement
• Consumer services
• Field-service businesses

Experience with GoHighLevel (HighLevel) is preferred.

Experience with Jobber or another field-service CRM would also be advantageous.

We are looking for someone who can create a warm and positive customer experience while maintaining strong qualification standards.

You should be able to have a genuine conversation with a customer, understand their needs and determine whether the opportunity is suitable before booking an appointment.

The ideal candidate will:

• Sound natural rather than scripted.
• Build rapport quickly.
• Listen carefully to customers.
• Know when to handle an enquiry and when to escalate it.
• Focus on quality appointments rather than appointment volume.
• Be highly organised with CRM and follow-up tasks.
• Take ownership of their work.
• Be comfortable working independently.
• Have a genuine interest in developing within a growing business.

Due to the U.S. working hours, candidates must be comfortable working a late shift and have a reliable home setup, including stable internet and electricity.

This is a permanent, open-ended position and is not a seasonal role.

As the business continues to grow, the successful candidate will have the opportunity to broaden their responsibilities into additional areas of the business, including lead qualification, customer reactivation, booking estimates and CRM/pipeline management across other service divisions.

If you are interested in the opportunity and meet the requirements, please submit your application.

Shortlisted candidates will be required to complete a one-way introductory video, as strong spoken English, communication style and customer-facing presence are important aspects of the position.

Candidates may also be asked to participate in a live inbound lead scenario as part of the interview process.