MGR M-Pesa Sales & Distr. BDD-Equateur

## Role purpose The incumbent will be Responsible for M-Pesa strategy in the Kinshasa region. He will manager and supervise M-Pesa teams and channels in the region to deliver organization objectives. He will lead allocated market in terms of acquisition of new customers, availability of agents’ outlets, availability of E-Money/Cash, POS visibility, products penetration, and quality of services. Will lead all sales & distribution channels in the market to execute commercial activities and initiatives to achieve all allocated KPI’s. ## Key accountabilities and decision ownership: * Manage customers acquisition in the allocated market. * Strategically Build strong distribution infrastructure including Trade partners and sales teams. * Manage Creation of demarcated trade routes and allocated respective channels to service the route. * Ensures that M-Pesa brand is visible in the Region. * Manage teams Productivity and KPI delivery in the region. * Manage Cascading performances targets for supervisors & TDR’s and Trade partners in your market. * Plan Mystery shopping, brand audit, agent audits * Ensure that all outlets have float/cash availability within the set standards * Ensure that agent issues are addressed within SLA * Ensure that customer issues in outlets are addressed * Ensure that all planned activities are executed by all teams in the region. * Regional managers will be accountable for Trade Malpractices in the region. ## Ensure the management of Trade Developers/Partners * Manage distribution partners/Banks * Consistently interacting with external partners and other department within and outside the organization. * Control and manage liquidity level on daily basis * Ensure the implementation of all promotion in his area * Ensure visibility deployment and evaluation * Ensure creation and deployment of agents and walkers * Ensure regular reports are shared with the management team ## Core competencies, knowledge and experience * Excellent interpersonal skills * Excellent Oral and written communication * Excellent in Planning and organization * Customer and action oriented * Bilingual- English (Level 4) and French (Fluent) * Ability to work under pressure and stress * Multitask and ability to handle complexity * Good computer user knowledge skills (Excel, power Bi, PPT, SQL and Word) * Good numeracy/analysis skills ## Must have technical / professional qualifications: * At least 3 years of Proven work experience as a commercial/sales skill. * Readiness to work in the Market. * Excellent organizational skills, with an ability to prioritize important projects. * Strong communication skills and capability to manage teams * Sales techniques * A bachelor’s degree in business management, economics or related degree from a 4-year college * Business Development Approach is required. * Execution agility in the market * Vodacash processes knowledge would be an advantage * Data driven decision making