ServiceNow Alliance Partner Manager - Small Business Segment, North America

At Vonage, we’re redefining how businesses communicate in today’s fast-moving digital, cloud, and real-time world. Our Sales team is high-energy, customer-focused, and relentlessly innovative - committed to delivering cutting-edge UCaaS, CCaaS, and AI-powered solutions.

As an Alliance Partner Executive, you’ll be at the forefront of our ServiceNow ecosystem strategy—expanding our footprint and influence by building and managing powerful relationships.

The ServiceNow Alliances team is a key growth engine for Vonage—driving pipeline and revenue by aligning our business with ServiceNow and its extended ecosystem. This role is perfect for someone who thrives on relationship-building, strategic partnerships, and go-to-market execution.

We’re looking for someone experienced in the ServiceNow ecosystem or with a strong background in partner management or alliances. If this sounds like you—keep reading!

• →Drive ServiceNow Business Segment referral business
• →Build, nurture, and manage relationships with ServiceNow Business teams
• →Align Vonage’s sales reps with their Salesforce counterparts to generate pipeline and close opportunities

Own executive alignment and sales engagement - position Vonage as ServiceNow’s top communication partner

• →Plan and lead joint field events with ServiceNow (both partner-facing and customer-facing)

Collaborate cross-functionally within Vonage to maintain momentum on partner strategy and joint outcomes Coordinate and run interlocks, milestone tracking, and strategy sessions with partners and internal stakeholders. Drive execution of regional go-to-market strategies with ServiceNow and other alliance partners. Deliver internal training sessions to equip Sales, Product, Services, and Support teams on partner ecosystem updates. Represent Vonage at industry events, promoting our brand and ecosystem value. Manage technical and business escalations to maintain partner success and deal velocity. Execute against established revenue, activity, and relationship goals. Support ongoing optimization of alliance processes to enhance partner program impact.

• A relationship-driven professional who thrives in a partner-centric ecosystem
• Experienced in working with alliances, channel sales, or ecosystem partnerships
• Strategic and detail-oriented with a passion for joint value creation and partner enablement
• Capable of influencing cross-functional teams and engaging with executive-level stakeholders
• An excellent communicator—able to tailor messages to various audiences and formats
• Comfortable analyzing complex data and solving problems with a collaborative mindset
• Experience within the Salesforce ecosystem is a plus

• Proven experience in Alliance Partner Management or Partner Sales 
• ServiceNow experience preferred
• Strong track record of recruiting, onboarding, and enabling partners
• Prior experience or familiarity with the ServiceNow ecosystem is a must
• Prior direct sales experience is a huge plus a desire to succeed and a “get-it-done” attitude

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.