Salesforce Business Analyst

Lead the optimisation of a live Salesforce platform within a large energy and utilities environment. While stable, the platform requires refinement to better support evolving business processes and data structures across a high-volume customer base.

This engagement will assess current configuration, data models and integration impacts, defining targeted refinements with consideration for downstream MuleSoft dependencies.

The objective is to deliver a structured proof of concept, including clear optimisation recommendations and delivery-ready user stories and acceptance criteria to inform a subsequent implementation phase.

Lead structured discovery with business and IT stakeholders

Review existing Salesforce processes and configuration

Assess current data structures and data impacts

Identify and document system refinement opportunities

Evaluate integration implications, including MuleSoft

Define detailed user stories and acceptance criteria

Provide strong technical BA input across the platform

Proven enterprise Salesforce BA experience within live environments

Strong understanding of Salesforce configuration and data models

Experience operating within complex, integration-heavy ecosystems

Exposure to MuleSoft or API-led integration platforms

Ability to translate technical assessment into structured documentation

Established organisation operating across the energy and utilities sector in Australasia. Manages large-scale, technology-enabled services to a high-volume customer base. Known for investing in scalable platform optimisation across complex system environments.