Account Manager, Coaching & Courses (Australia)

Accounts: Manage a book of 125-150 top creators.

Retention: 100% Logo Retention. You have a relationship with your creators and they stay on Whop.

Growth: Drive 120% Net Revenue Retention (NRR) QoQ. Remove blockers, help them scale their business and adopt new Whop products (Credit cards, financing, processing, hosting, interest-bearing accounts).

Communication: Own the Slack Connect channels for your creator book. Be the first to answer, the first to solve, and the first to congratulate them on a big launch.

Relationship: Handle kickoff calls, regular strategy check-ins, and contextual gifting for milestones.

Product: Feed "boots on the ground" insights to our engineers to ensure we’re building exactly what the biggest creators need.

Experience: You’ve operated within the coaching, course, agency, or e-com space. You understand their pain points because you’ve felt them.

Servant Leader: You know how to navigate high-value relationships without being intimidated.

Detail: You care about correctness and speed. You don't wait until you're reminded to follow up. You reach out proactively.

Low Ego, High Output: No task is too small (fixing a bug) and no idea is too big (helping a creator pivot their entire business model).

Within 30 days: Deep dive into the Whop's product and shadow existing AMs. Take over your first 50 accounts.

Within 60 days: Fully own a book of 75+ accounts. Maintain a sub-5-minute response time and begin identifying "at-risk" accounts & growth opportunities.

Within 90 days: Full book of 125–150 creators. Hit your first quarterly target of 100% retention and 120% NRR.