E-commerce Operations & Sales Manager (experience as a team leader is required)

PhilippinesFreelancelead

SalesAccount Executive

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Quick Summary

Overview

Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved Verify marketplace sales…

Technical Tools

ecommerce

Oversee day-to-day operations for the business, ensuring smooth workflow across sales, fulfillment, and customer service teams
Manage sales team productivity using remote monitoring tools (e.g., Hubstaff, remote PC systems) and ensure sales targets are achieved
Verify marketplace sales transactions, including Facebook and other platforms, ensuring transparency and commission accuracy
Process all website orders, including order confirmation, shipping label creation, dispatch coordination, and fulfillment tracking
Manage vendor order processing and ensure timely procurement of products
Monitor delayed shipments, missing parcels, and communicate with carriers to resolve delivery issues
Maintain e-commerce website operations, including product categories, listings, pricing accuracy, and inventory updates
Respond to customer calls, emails, and inquiries while supporting sales conversion efforts
Oversee Amazon marketplace operations and platform performance
Coordinate with the marketing team regarding Google Ads campaigns, promotions, and sales initiatives
Support parts sourcing, staff training, and operational guidance when needed
Prepare end-of-day sales reports, monthly revenue sheets, and operational performance summaries
Implement internal controls, checks, and balances to ensure accuracy, accountability, and transparency
Develop strategies to improve operational efficiency, customer satisfaction, and overall sales growth