Business Development Representative

The BDR plays a pivotal role in fostering and maintaining strong, long-term relationships with customers through calling. This position focuses on inviting customers to sign up for a free Kyndryl Institute program, where customers can get monthly updates. The role requires proactive engagement with clients and Kyndryl stakeholders to drive results. Ultimately, this role aims to reach the number of sign-ups within the next 3 months.

• Bachelor’s degree in a 4-year course.
• At least 3 years of experience in the BPO or contact center industry, preferably in a digital or technology-driven environment.
• Strong understanding of outbound calling or business development role and knowledge in using customer relationship management (CRM) software.
• Excellent verbal and written communication skills.

• Experience working in sales services, technology, lead generation, or customer care.
• Experience or knowledge in customer experience, information technology, or related disciplines.
• Proven ability in using Microsoft Office tools such as Excel, PowerPoint, and Word.

• →Call and ask customers to sign up for the Kyndryl Institute program.
• →Be able to create their own script or talk track. 
• →Analyze feedback from the customers to identify opportunities and challenges.
• →Coordinate with internal teams to ensure client requirements are met.

The BDR utilizes strong communication skills daily to engage customers and clients effectively, ensuring clarity and professionalism. Analytical skills are essential for interpreting client data and feedback. Time management and organizational skills enable the BDR to handle and manage the data list. Collaboration skills are critical when working with other BDRs to align strategies and resolve customer and client issues promptly. Additionally, adaptability and problem-solving skills help the BDR stay responsive to changing client demands, ensuring continuous improvement in customer and client relationships.