Account Manager - Digital & Social

Who are we?

A world where complexity is the only constant demands a new breed of company. Brave Bison is a different beast: a media, marketing and technology company purpose built for the digital era.

Our universe is made up of award-winning business arms Brave Bison, Engage and SocialChain. And we’re underpinned by our very own social-first media network who deliver monthly views in the billions for some of the biggest channels in sport and entertainment across YouTube, Snap, Meta and TikTok.

We’re a global collective who live and breathe digital, working with some of the boldest brands in the world to capitalise on the complexity that defines the modern marketing landscape.

Our mission

New platforms, new behaviours, new audiences, new trends, new technologies, new regulations—our clients’ worlds get more complex daily. Their agency partnerships shouldn’t. It’s our job to cut through the chaos, make the complex simple and navigate a clear path to growth for them.

That’s why we make it our mission to capitalise on complexity for our clients—by crafting dynamic digital solutions that outpace tomorrow’s challenges.

Our values

We’re a proudly diverse business comprised of deep specialists across social media, digital marketing and technology. Although our skills, backgrounds and beliefs may differ, we are united by four core shared values:

• Bold Curiosity
  

We run at change and challenge convention because we love to push the boundaries of what the world thinks is possible. We champion discovery, go deep into our clients’ worlds and are always hungry to learn more about them, our specialisms and each other.

• Connected Clarity
  

We are focused in our collaboration — joining the right dots between our clients, our partners and our herd of experts to deliver agile solutions at speed and scale. We set a shared ambition from the outset, are transparent at every stage and always strive to make the complex simple.

• Positive Encouragement.

We want to make working with us the best part of someone’s day. We lift one other up, find the fun in the day to day and are committed to ensuring everyone belongs.

• Constant Impact.

We believe in outcomes over outputs. We’re goal orientated, results driven and data-led. We show up with passion every day. And we’re always honing our craft.

About Engage Digital Partners

Part of Brave Bison, Engage is a global digital agency working with some of the world’s most exciting sports organisations, rights-holders and brands. We help clients build audiences, drive revenue, and create content with impact across every screen and platform.

From strategy and storytelling to fan engagement and sponsorship activation, we partner with progressive organisations that want to connect with audiences in creative and meaningful ways. Our client roster includes International Cricket Council, New Zealand Rugby, Rugby Australia, New Zealand Football, Super Rugby Pacific, Oceania Football Confederation, Melbourne Storm, Real Madrid and many more.

 
We’re serious about the work, but we don’t take ourselves too seriously. Our Melbourne office is packed with creative energy, development opportunities, social events, sporting moments, collaborative spaces, pool table meetings and golf simulator wind downs. We offer flexible working, a genuinely supportive team culture, and plenty of opportunity to grow alongside some of the best people in the industry.
If you love sport, great content and even better people, you’ll fit right in.

The Role

We’re on the hunt for a dynamic and experienced Account Manager - Digital & Social to lead day-to-day client relationships and oversee the delivery of social media campaigns across some of the biggest names in sport.

This hybrid role blends client account management with social media strategy. You’ll be the driving force behind delivering campaigns from concept to execution ensuring performance and creativity go hand in hand.

Key Responsibilities

Client & Account Management

• Establish strong and trusted relationships with agency clients, and take an active role in understanding their businesses, brands and objectives and how the agency impacts the business
• Act as a primary delivery point of contact for clients, building trusted relationships across key stakeholders
• Manage client expectations around timelines, deliverables, and scope, escalating to Account Directors as needed
• Assist the account team and department heads with strategy decks, and campaign performance reporting internally and externally to clients

Project Management

• Act as the day-to-day point of contact for all project related tasks, including translating client briefs, briefing internal departments, and providing status updates to internal and external stakeholders, including maintaining up-to-date status or WIP documents
• Be apart of, and eventually lead, regular internal and external WIP meetings and confidently present project updates, content calendars, and present new ideas or concepts
• Review and QC creative internally before sharing with the client to ensure it aligns with the brief, brand, and best-practices. A keen eye for detail is a must. 
• Actively manage Engage’s project management platforms to ensure projects and deliverables are on track and delivered on time (Slack, Asana, Certinia)
• Assist the Account Directors and Operations departments with new project/ brief scoping and costing

Social Media & Content Strategy

• Work collaboratively with social media teams to oversee content calendars and day-to-day content to ensure alignment with client strategies and objectives across a wider variety of platforms (Instagram, TikTok, Facebook, YouTube, Twitter/X)
• Assist with new client or strategy onboarding and implementation alongside Account Directors and social media teams
• Work closely with social media teams to review and approve social media content through internal channels before it is shared with the client
• Identify and clearly communicate changes to strategies or objectives, and work with internal stakeholders to ensure content executions reflect these changes

Skills & Experience

• Minimum 2+ years’ experience in account management, social media management or digital content production
• Proven ability to manage client relationships, present ideas, and manage digital campaigns end-to-end
• Deep understanding of all key platforms: Instagram, TikTok, Facebook, Twitter/X, YouTube.
• Exceptional copywriting skills and a strong editorial eye for what performs online
• Experience with project tools like Asana, Slack, Certinia or similar
• An understanding of analytics and using data to inform strategy
• Highly organised, collaborative and able to manage multiple projects simultaneously
• Passion for sport is a must – and broad knowledge across codes (cricket, rugby, football etc.) is essential

Perks & Benefits

• 20 days annual leave (increases each year of service)
• Summer early finish Fridays 
• Your birthday day off
• Hybrid work model with flexible options
• Generous parental leave package (above Australian standard)
• Training & development opportunities – internal and external
• Online mentoring and Mental Health Access
• Global travel opportunities and cross-office work (project dependent)
• Frequent socials, staff get-togethers and access to various sporting events
• Work from Melbourne office with modern, pet-friendly spaces, rooftop basketball court, pool table, sauna and a golf simulator