Account Executive

You probably remember the best customer journey you’ve ever experienced, and the worst one too. But why is that? What can businesses do to keep you engaged, solve your problems, and make your life easier and more beautiful, not just in one moment, but across every interaction?

“The entire customer journey. One platform”

People move between channels, platforms, apps and physical locations without thinking about it. Wherever your journey starts and wherever it continues, our goal is simple and ambitious: “Enable growing businesses to serve, sell, interact and engage through one Global AI Powered Customer Engagement Platform. We connect conversations, customer data and payments with AI Agents, so that businesses all over the world can grow faster, together.

All our services are fully integrated within our unique business structure, consisting of four business units: Connect, Pay, Live, and Engage.

Now, we’re looking for an Account Executive with multiple years of SaaS sales experience to join our Italian commercial team! This is a revenue-focused role with real autonomy and impact. We’re looking for a dedicated sales professional with a proved track record in B2B sales and a passion for driving growth and AI.

We are building the ultimate Global AI-Powered Customer Engagement Platform that lets businesses connect with customers, automate work, and handle every interaction through one reliable, user-friendly platform. That is our mission for 2026.

You will own the full sales cycle - from prospecting through close - helping Italian businesses unlock value with CM.com’s platform.

• Build, qualify, and close new business opportunities, owning revenue attainment and contributing to forecast accuracy.

• Take ownership of the entire sales cycle – outbound prospection, lead discovery, tailor solution positioning, deliver compelling demos, negotiate commercial terms, and close deals. Managing the entire sales cycle from the first conversation to the final handshake: you’ll play a key role in driving CM.com’s growth. At least ¼ of your pipeline should come from your outbound prospection and connections.

• Work closely with your colleagues in Italy and from all over the world: Collaborate cross-functionally with SDRs, Marketing, Account Management, Customer Success, and Product to accelerate pipeline and improve conversion.

• Make decisions fast, test ideas, and learn from what doesn’t work. You’ll have the freedom and ownership to experiment with new approaches, adapt quickly, and continuously improve your strategies. You’ll craft and execute strategic prospecting plans tailored to your Target Account Lists and key industries. You’ll test new approaches, learn from the outcomes, and continuously refine your strategies to maximize impact. You will have the maximum autonomy and responsibility: you are the owner of the final output.

• Help shape how this role will look a year from now. This is a dynamic role where you’ll have the opportunity to rethink workflows, explore new technologies, and contribute to the evolution of CM.com’s sales strategy.

• Success is measured by impact, not by perfect plans. Your contributions will directly impact CM.com’s ability to grow, helping businesses communicate effectively and elevate their customer engagement.

• A bachelor’s or master’s degree.

• A few years of B2B sales experience, preferably in a SaaS, AI, or tech-driven environment with a consultative approach.

• Strong hunter mentality, comfortable owning the full sales process.

• Skilled at consultative selling with excellent communication, negotiation, and presentation skills.

• Fluency in Italian and English.

We believe honesty creates better matches. So here it is:

• This is a hybrid role; you will work 2-3 days a week in our Milan office.

• Priorities can shift quickly as technology and insights evolve.

• AI will change how your role looks fast. Some tasks you do today may disappear next year.

• You’re skilled in using AI tools like Claude Cowork to modernize workflows and stay ahead.

• For this position, we can only consider candidates who already hold a permanent work and residence permit for Italy.

If that excites you, you’ll probably feel at home here. If you’re looking for predictability and fixed boundaries, this may not be the right place.