Restaurant Host - Resort Outlets

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

• Minimum age requirement – 16+
• Food Handler’s Certificate
• TABC Certificate & Tips Trained required if 18+ (to serve alcohol)
• Encourage OSHA Hazard Communication Standard training and certification.

To greet and seat guests in the outlet using all the techniques and steps outlined in the service standards of Horseshoe Bay Resort. Ensure that each guest is greeted with warm, friendly enthusiasm and seated promptly. Supervise and control seating in the outlet to ensure that guests are seated in a manner that fairly accommodates all servers, and ensures that guests receive the fastest and the most courteous service at all times. May also assist the kitchen operations as food runner and expeditor to ensure all orders are served in a timely manner and according to menu and customer specifications.

• Maintain guest flow charts to track number of guests to each station and to track volume per hour.
• Ensure that the entrance to the outlet has someone there to greet guests at all times; ensuring that each guest is a Member or Guest with proper credentials to patronize the outlet, such as Membership card.
• Ensure cleanliness of the outlet at all times.
• Check on every table/chair setting to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated.
• Check on guests to get feedback on the quality of their meals, service, etc., and share any problems that arise, immediately. Inform supervisor and manager, immediately, but try to take care of the problem at once.
• Schedule servers for breaks, etc. in conjunction with the supervisor and depending on the business volumes.
• Pitch in and help in service, whenever the need arises. Including food runner and expeditor tasks such to ensure the kitchen puts out the dishes according to the ticket specifications and relaying orders from wait staff to the kitchen.
• Have an excellent knowledge about the resort and surrounding communities and methods of transportation, etc., in order to converse with customers, give helpful suggestions, etc.
• Have an excellent knowledge about the wines and different items on the menu in order to be able to help guests, answer questions and offer suggestions.
• Be thorough about the knowledge about the hotel, services offered, operating hours of all food and beverage outlets, etc.
• Effectively check out all servers as they finish their shifts to make sure that all of the following are completed:
  • All tables/chairs completely set-up, check salt and pepper, sugar, etc.
  • All side work assigned is completed.
  • All floors are clean and neatly swept.
  • All check issues are recounted and closed at the register or returned.
• Check all associates for proper name tags, shoes, clean and proper uniforms, appearance.
• Communicate all necessary information to incoming host/hostess and supervisor and write down all messages in the host/hostess communication log.
• Conduct menu class and taste panels in conjunction with the supervisor/manager and the kitchen.
• Report to work in proper uniform and in accordance with the grooming standards required of all Horseshoe Bay Resort associates.
• Follow all departmental rules and regulations, such as calls for coming in, red sticker policy, requesting time off, etc.
• Comply with Horseshoe Bay Resort "clean as you go" policy.
• Before leaving your work area, always check with your supervisor.
• Follow host/hostess opening and closing checklist thoroughly.

• Previous experience in food service environment; host/hostess experience preferred.
• Requires problem solving abilities.
• Pleasant demeanor with teamwork attitude; ability to work well with others.
• Requires excellent oral and written communications skills.
• Comprehend reading materials, speak, read and write English; other languages valuable.
• Ability to listen and follow directions.
• Impeccable standards of appearance and grooming.
• Maintains proper associate uniform standards and footwear which is slip resistant, enclosed toe and heel
• Good physical health and ability to perform work quickly.
• Self-starter and strong initiative to serve guests.
• Ability to work well under pressure.
• Honest and dependable.
• Can meet the needs of guest’s satisfaction within company guidelines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must have the physical strength, stamina and agility to perform the assigned duties.
• The employee must frequently lift and/or move up to 50 pounds.
• Follow all company and safety and security policies and procedures.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Report maintenance needs, accidents, injuries and unsafe work conditions to manager.
• Requires problem solving abilities.
• Maintain a clean, safe and environmentally responsible work environment.
• Must be able to interact with co-workers and have a sense of TEAM.