Connected Store – Senior Channel Manager

• Lead the Connected Store roadmap
  Translate strategy into clear plans, prioritised initiatives, and scalable solutions that deliver commercial value.
• Drive channel innovation and evolution
  Support the growth of in‑store media including digital screens, content delivery, data integration, and emerging technologies.
• Own end‑to‑end innovation projects
  Take ideas from concept through pilot to scaled delivery, using a test‑and‑learn approach to optimise outcomes. 
• Enable commercial success
  Contribute to proposition development, pricing models, and packaging to ensure solutions are market‑ready and revenue‑generating. 
• Deliver digital screen expansion programmes
  Support rollout across stores, ensuring alignment with commercial targets and investment cases. 
• Define and enhance measurement frameworks
  Establish KPIs, work with measurement partners, and translate insights into actionable improvements. 
• Manage partners and suppliers
  Collaborate with technology, content, and measurement partners to ensure strong performance and delivery standards. 
• Collaborate cross‑functionally
  Work closely with Product & Technology, Retail Operations, Sales, and Go‑to‑Market teams to ensure seamless delivery.
• Ensure operational excellence
  Make sure solutions are practical, scalable, and fully ready for store environments. 
• Track performance and investment
  Support budget management, reporting, and stakeholder updates to ensure transparency and accountability.

• Proven experience managing end‑to‑end projects or programmes, ideally within media, retail, or advertising
• Strong stakeholder management and influencing skills, with the ability to collaborate across multiple functions
• Understanding of media channels, marketing, or retail environments, particularly in omnichannel or in‑store contexts
• Commercial awareness, with the ability to balance innovation and revenue delivery
• Experience working with data, measurement frameworks, and performance optimisation
• Ability to manage external partners and suppliers effectively
• A proactive, solutions‑focused mindset with a passion for innovation in customer experience

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)