Enterprise Account Manager, Telehealth

Eko builds AI and digital tools to enable every healthcare provider to more accurately detect heart and lung disease – the leading causes of death globally. Our FDA cleared, industry leading products are used by hundreds of thousands of clinicians on millions of patients around the world. With Eko, clinicians can detect cardiac and pulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care possible.

We have strong venture capital backing from investors like Artis Ventures, Questa Capital, Highland Capital, and Mayo Clinic Ventures.

Recognized by TIME magazine in 2025 as one of the world’s top healthcare technology companies, Eko is one of the fastest growing digital health companies with products used around the world at some of the most prestigious health systems.

We have more than 8 FDA clearances including novel AI algorithms, and we invest heavily in quality clinical research and R&D to build and validate exceptional products for patients we care deeply about.

We’ve built a mission driven, high performing, talented, and diverse team of engineers, physicians, PhD’s, creatives, and technologists. We are committed to investing in each other and our mission to ensure all patients have access to high quality care.

We are headquartered in Emeryville, California and privately-held with world class investors and partners.

The Enterprise Account Manager - Telehealth is responsible for driving customer success, retention, renewal, and expansion across a defined portfolio of Eko’s Telehealth customers.

This role manages relationships with hospitals, health systems, and enterprise healthcare customers using Eko’s telehealth platform, advanced FDA-cleared sensors, and provider software to support virtual and hybrid care delivery. The Enterprise Account Manager serves as a trusted partner to customers from onboarding and implementation through adoption, renewal, and expansion.

The ideal candidate has experience in healthcare customer success, account management, or enterprise account ownership, with a strong understanding of how hospitals and health systems adopt and scale clinical technology. This role requires the ability to manage complex customer relationships, coordinate cross-functional resources, identify growth opportunities, and ensure customers achieve meaningful value from Eko’s Telehealth solutions.

• Own renewal, retention, and expansion outcomes across a defined portfolio of strategic Telehealth accounts.

• Build trusted relationships with executive, clinical, operational, technical, and procurement stakeholders within hospitals, health systems, and enterprise healthcare customers.

• Develop a deep understanding of each customer’s goals, workflows, use cases, and definition of success.

• Create and manage account plans that support adoption, utilization, customer satisfaction, renewal, and expansion.

• Identify, scope, and drive expansion opportunities within existing health system logos, including new sites, service lines, use cases, licenses, devices, integrations, and product adoption.

• Lead commercial discussions related to renewals, scope growth, pricing changes, and contract expansion.

• Partner with the Director of Sales - Telehealth, Sales Operations, and Commercial leadership to forecast renewals, expansion pipeline, account health, and revenue risk.

• Support cross-sell opportunities within existing accounts, including potential collaboration with the SENSORA Enterprise team where appropriate.

• Facilitate customer onboarding, training, implementation support, performance measurement, renewal, and expansion in partnership with internal teams.

• Deliver customer reports, business reviews, and value summaries that demonstrate Eko’s impact, including utilization, workflow adoption, customer outcomes, and ROI where applicable.

• Synthesize customer feedback and partner with Product, QA, Engineering, Implementation, and Commercial teams to continually improve the customer experience and platform.

• Maintain accurate account plans, customer activity, pipeline updates, renewal status, and forecasts within CRM systems.

• Ensure compliance with company policies and applicable laws and regulations.

• Other duties as assigned.

Note: Job duties may change at any time with or without notice.

• Bachelor’s degree or equivalent practical experience.

• 5+ years of experience in customer success, account management, client services, sales, or commercial roles in healthcare SaaS, digital health, MedTech, medical device, or enterprise healthcare technology.

• Experience managing hospital, health system, IDN, or enterprise healthcare customer relationships.

• Demonstrated experience supporting renewals, customer retention, expansion, upsell, or account growth.

• Comfort owning commercial conversations tied to renewal, revenue growth, scope expansion, and customer value, not just satisfaction.

• Experience managing complex, multi-stakeholder customer relationships across clinical, operational, technical, procurement, and executive audiences.

• Strong understanding of healthcare workflows, enterprise implementation dynamics, and the challenges of adopting technology within large healthcare organizations.

• Ability to use customer data, utilization metrics, and business context to tell a compelling value story.

• Strong communication, organization, problem-solving, and relationship management skills.

• Comfortable using Salesforce and other account management or customer success platforms.

• Willingness to travel up to 25%.

• Ability to perform the essential functions of the role with or without reasonable accommodation.

• Experience with telehealth, virtual care, hospital-at-home, remote patient monitoring, or clinical workflow technology.

• Experience managing accounts with greater than $100K annual contract value.

• Experience working with technical integrations, partner platforms, health system IT teams, or enterprise security and procurement processes.

• Background supporting FDA-cleared medical devices, regulated digital health products, or clinical software platforms.

• Experience expanding product adoption across multi-site health systems or distributed care models.

• Prolonged periods of sitting and working at a computer.

• Periodic travel to customer sites, internal meetings, and industry events, up to 25%.

• Must be able to perform job duties with or without reasonable accommodation.

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