Emma Sleep1mo ago

Senior Operations Account Manager

Lisbon · Lisbonsenior

SalesOperationsOperations ManagerAccount Manager

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Overview

Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand,

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SalesOperationsOperations ManagerAccount Manager

Ready to lead, disrupt and reinvent the sleep industry?

We are Emma – The Sleep Company. Founded in 2015, we have grown into the world’s largest direct-to-consumer (D2C) sleep brand, with a presence in over 35 markets and more than 15 retail stores across Europe. 

Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day. Today, our products are trusted by millions and recommended by leading consumer associations worldwide. 

It’s our people who bring this mission to life. At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing. With colleagues from over 70 nationalities, we combine diverse perspectives with a shared ambition to learn, grow, and create lasting impact, together. 

You will lead the day-to-day retail B2B operations across multiple retailer accounts, ensuring precision and efficiency in task execution.

You will mentor and guide junior team members, sharing best practices, industry insights, and process knowledge to elevate team performance.

You will work closely with Offline Teams to identify opportunities for continuous improvement across workflows, team structures, and retailer experiences, supporting Sales team expansions.

You will map existing procedures, maintain SOP documentation, and lead process optimization initiatives to enable scalable operations and high-performance standards.

You will conduct regular operational account performance reviews and strategic meetings with internal teams and external partners, aligning on goals, KPIs, and action plans.

You will develop and maintain strong relationships with business partners, ensuring alignment between team output and stakeholder goals.

You will lead ad-hoc operational projects, process enhancements, and client-specific initiatives, becoming a point of expertise in operational best practices and industry trends.

You are proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

You have experience with EDI (Electronic Data Interchange) or channel engine, and API integrations.

You have solid MS Office skills, with an emphasis on Excel/Tableau for data analysis and reporting.

You are fluent in English and additional European languages, with French being highly preferable (German, Portuguese, Spanish, Italian are a nice to have).

You have extensive hands-on experience in a B2B environment, ideally related to logistics, e-commerce, marketplaces, or within a start-up setting.

You possess strong analytical and problem-solving skills and are comfortable working with operational data to make informed decisions.

You are highly skilled at managing multiple accounts and diverse stakeholder relationships simultaneously, across internal and external teams.

You thrive in dynamic, fast-paced environments, demonstrating adaptability, resilience, and the ability to lead through evolving priorities.

You have excellent organizational skills and can create, document, and optimize processes for cross-team alignment and scalable operations. Experience collaborating with tech and operational teams in a lean or agile way is a plus.

Pet-friendly office environment.

Discounts on our products.

Health insurance, including dental.

24 vacation days.

A multicultural and international work environment.

Company events that are actually enjoyable and build meaningful connections.

Ownership, trust, and support from day one to grow your career.