Strategic Account Manager

📍 Location: Austin, TX (preferred) / Remote (exceptional candidates)
💼 Type: Full-time, Senior Individual Contributor
💰 Compensation: $250,000 - $350,000 OTE, split 50/50 between salary and commissions (subject to qualifications and experience) + equity + premium benefits

At many companies, account management is about maintenance.  

At Files.com, it’s about growth.

We work with thousands of sophisticated enterprises that rely on Files.com for secure, mission-critical file transfer and automation. Many of those customers are using only a fraction of what’s possible. They renew reliably—but they’re not expanding fast enough, deep enough, or strategically enough.

The Strategic Account Manager role exists to change that.

This role is designed for senior sellers who want to take meaningful ownership of large, high-potential accounts and turn them into materially larger, long-term partnerships.

• →Own the end-to-end commercial strategy for a defined set of strategic accounts
• →Build multi-threaded relationships across technical, operational, and executive stakeholders
• →Lead deep discovery to uncover business and technical problems worth solving
• →Develop and execute account plans focused on expansion and long-term value
• →Lead complex negotiations and close high-impact expansion deals
• →Partner with Product, Engineering, Support, and Customer Success to align execution
• →Bring customer insight back into the organization to influence priorities and decisions

• True ownership: You are the accountable owner of your accounts’ commercial success.
• Credible buyers: Our customers are experienced IT and security leaders who value clarity and substance.
• A product that works: Files.com is reliable, secure, and continuously improving—no selling around broken promises.
• Intentional growth: This role helps define how strategic account expansion scales at Files.com.
• Meaningful impact: You’ll work on accounts where expansion can be measured in six and seven figures.

• ✅ You have experience expanding complex enterprise accounts and can clearly articulate your personal impact
• ✅ You’re comfortable engaging executives and credible with technical stakeholders
• ✅ You balance persistence with judgment and long-term relationship thinking
• ✅ You are proactive, curious, and disciplined in how you operate
• ✅ You want ownership, accountability, and visible impact—not a passive book of business