Events Sales Manager at the Crosby Street Hotel

At Crosby Street Hotel, events are not simply functions – they are curated experiences that reflect the creativity, individuality, and warmth that define Firmdale Hotels.

- Serve as the primary point of contact for all event clients, delivering a seamless and highly personalized experience.

- Build long-term relationships with high-value and repeat clients.

- Lead site visits, tastings, and consultations with confidence and creativity.

- Anticipate client needs and elevate each interaction with bespoke touches.

- Drive event revenue through strategic prospecting, conversion, and upselling.

- Craft tailored proposals aligned with client vision and hotel offering.

- Negotiate contracts with a strong commercial mindset.

- Consistently meet and exceed revenue targets.

- Oversee the full lifecycle of events with precision.

- Collaborate with Event Operations, F&B, Culinary, and Rooms teams.

- Lead internal BEO meetings and ensure documentation accuracy.

- Be present for key events as a senior point of contact.

- Partner with culinary and F&B teams to develop distinctive concepts.

- Contribute to evolving event packages and offerings.

- Bring fresh ideas to enhance the guest experience.

- Maintain accuracy across contracts, billing, and documentation.

- Partner with Finance on invoicing and revenue capture.

- Analyze performance through reporting and insights.

- Utilize Salesforce effectively.

- Embody Firmdale values: Attention to Detail, Enthusiasm, Passion, Relationships, Resilience.

- Foster strong internal relationships.

- Support the Head of Event Sales.

- Remain flexible – may be required to work evenings and weekends to meet business demands.

- Polished, relationship-driven professional.

- Commercially astute with luxury event sales experience.

- Highly organized and detail-oriented.

- Creative and solution-oriented.

- Calm under pressure.